Chief Steward

Belmond; United Kingdom; On-site; GBP 30,000 - 40,000; Full time

Job summary

A luxury train service in the UK seeks a Chief Steward to lead the onboard team in delivering exceptional service in food and beverage and guest satisfaction. You will be responsible for managing guest experiences, ensuring operational excellence, and building rapport with guests. Ideal candidates have experience in luxury hospitality, strong leadership skills, and a passion for outstanding service.

Benefits

Discover Belmond Programme with complimentary experiences

Team social events

Wellness programme

Qualifications

• 1-2 years experience in a similar role, preferably within luxury hospitality.
• Ability to manage and motivate others.
• Experience in resolving customer issues and complaints.

Responsibilities

• Ensure guest spaces are set according to function sheets.
• Maintain communication with the kitchen and other departments.
• Meet and greet guests, obtaining their details.

Skills

Leadership skills

Customer service experience

Food and wine knowledge

Education

Relevant management or field-related diploma or degree

Job description

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As a Chief Steward at British Pullman, a Belmond Train, you are part of a team responsible for ensuring the delivery of exceptional service standards in all areas of food and beverage, housekeeping, guest satisfaction and team welfare. In this role, you will lead the onboard team with grace, style and charisma to create an outstanding guest experience. If youre looking to develop your skills and be part of a legacy of luxury, this is your moment.

Primary Responsibilities Include:

• Ensuring all guest spaces, lounge and train, are set in accordance with the information supplied on function sheets.
• Maintaining a clear channel of communication with the kitchen and all other departments.
• Ensuring that all guests are met on arrival and that their full details are obtained, including dietary needs and special occasions.
• Ensuring that all carriages are set/reset when required and possible, and that the train is left in a presentable condition at all times.
• Connecting and building rapport with guests at every possible opportunity, especially meeting and greeting VIPs and regular guests and going the extra mile for return guests.
• Managing all inventory stock levels relating to the daily operations, ensuring appropriate PAR levels are maintained.

Requirements

What You Bring:

• Applicants must have eligibility to work in the UK.
• 1-2 years experience within a similar role, preferably within the luxury hospitality industry.
• Relevant management or field/industry related diploma or degree.
• Excellent leadership skills, with the ability to manage and motivate others.
• Customer service skills and experience in resolving customer issues/complaints.
• Good knowledge and understanding of food and wine.

What We Offer:

At the British Pullman, a Belmond Train, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:

• Discover Belmond Programme which includes complimentary and preferred rate experiences at our iconic destinations.
• Team social events
• Wellness programme throughout the year

We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.

This is your moment. Apply today!

About Us

Whisking guests away on decadent escapes around the UK, the British Pullman combines sumptuous interiors with fine dining and fabulous fun. Sister train of the Venice Simplon-Orient-Express (VSOE), the Art Deco icon revives the glamorous Golden Age while satisfying todays desire for slow travel. From London Victoria station, round-trip excursions take in vibrant cities, historic houses and elegant soirées. Unparalleled gastronomy is an intrinsic part of every journey.

With our vast offerings, the opportunities to craft a unique career here are endless. Join us and achieve the truly exceptional.

The Belmond & LVMH Family

The British Pullman is proud to be part of LVMH and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.