Chief Operating Officer

Northreach; Greater London; Hybrid; GBP 200,000 +; Full time

Job summary

A dynamic recruitment agency is seeking a Chief Operating Officer for a FinTech in B2C lending. This role involves leading operational teams, ensuring regulatory compliance, and driving cultural excellence within the organization. Candidates should have proven leadership skills, experience in a fast-paced environment, and the ability to manage larger teams effectively. The position offers a hybrid work model with a minimum of 2 days per week in the Aldgate office, promoting a diverse and inclusive work environment.

Qualifications

• Experience in a regulated financial services environment.
• Hands-on experience with operational delivery and strategic leadership.
• Ability to manage teams of 8+ and drive culture.

Responsibilities

• Lead and manage all operational teams.
• Motivate and develop team members.
• Define hiring plans and performance management frameworks.
• Ensure compliance with FCA regulation including AML/KYC, GDPR.
• Participate in strategic decision-making as part of the Senior Management team.

Skills

Leadership capability

Delivery focused mindset

Experience in a start-up/Fintech environment

Project delivery experience

Ability to work in a fast-paced environment

Job description

Overview

The company

Northreach is a dynamic recruitment agency that connects businesses with top talent in financial services, lending, and digital sectors. We specialise in providing a seamless recruitment experience for clients and candidates, fostering innovation and professional growth.

We are partnering with an established and well backed FinTech in B2C lending who are entering the scale up phase of their journey. With a unique ethos and positioning in the market they have a compelling proposition, cutting edge tech stack and an incredible team behind them (including the backing of a FinTech legend). With commercial and growth plans in place they are poised to execute this strategy over the next 24 months and require a Chief Operating Officer to join them.

The day to day

As COO your primary responsibility will be to maintain excellence in day to day delivery for the Operations Team, leading from the front and delivery exceptional service to customers. You will have full oversight of Credit Risk, Customer Service, Growth and Finance as well as external partners. Reporting to and partnering with the CEO and Founder you will also be involved in strategic objectives and project delivery ranging from process improvement and efficiency to system changes and regulatory compliance.

Responsibilities

• Day to day leadership and management of all operational teams
• Motivating and developing the team
• Defining hiring plans and performance management frameworks
• Driving culture – collaboration, ownership and autonomy are key pillars of company culture
• Maintaining excellence internally and externally
• Working with external partners investors, regulators and suppliers
• Ensure compliance with FCA regulation inc AML/KYC, GDPR and Consumer Duty
• Key part of Senior Management team and involvement in strategic and commercial decision making

What you need to be successful

• This role is a mixture of hands on doing and strategic leadership. You will need to have a delivery focussed mindset and be comfortable diving in with sleeves rolled up to get things done!
• Experience working in a start-up/Fintech environment
• Proven leadership capability
• Comfortable working in a fast paced ever changing environment
• Project delivery experience – process improvement, regulatory, technology
• Ability to translate commercial and business strategy into actionable operational objectives
• Experience working in a regulated financial services environment

This role would suit candidates in an operational role in a fintech who have managed teams of 8+ who have the ability and desire to step into a more strategic role just as easily as a fully fledged COO or VP of ops who has a hands on delivery ethos.

This role is hybrid working with a minimum 2 days pw in their offices in Aldgate.

Northreach is an equal opportunity employer and we do not discriminate against any employee or applicant for employment based on race, colour, religion, sex, national origin, disability, or age. We are committed to promoting diversity, equity, and inclusion in the workplace and hiring practices, therefore only partner with business that promote DEI. We strive to create a welcoming and inclusive environment for all employees.