Chief Operating Officer

RM Staffing B.V.; Crewe by Farndon; Hybrid; GBP 100,000 - 150,000; Full time

Job summary

A leading staffing agency is seeking a Chief Operating Officer (COO) to oversee operational functions and drive strategic initiatives. The ideal candidate will have a proven leadership track record, strong operational expertise, and experience in process improvement methodologies. The role offers opportunities to influence business strategy and lead high-performance teams. Flexibility for remote work is included.

Benefits

Strategic impact in a leadership role

Collaborative team culture

Flexibility in work arrangements

Qualifications

• Minimum of 4+ years of progressive leadership experience.
• Proven track record in scaling operations and managing complex functions.
• Expert knowledge of process improvement methodologies.

Responsibilities

• Oversee daily operations across critical departments.
• Implement and monitor standardized procedures for efficiency.
• Lead initiatives for sustainable company growth.

Skills

Leadership

Operational Expertise

Process Improvement

Risk Management

Education

Bachelor’s Degree in Business Administration or related field

Certifications in Executive Leadership or Process Improvement

Job description

Position Overview

We are seeking a Chief Operating Officer (COO) for overseeing the day-to-day administrative and operational functions of the business. Reporting directly to the CEO, the COO ensures the company executes its strategy efficiently, drives operational scalability, and maintains a high-performance culture across all departments.

Key Responsibilities

Operational Leadership & Management

• Oversee Daily Operations: Direct and control all day-to-day activities across critical departments, including Operations, HR, IT, and other core business functions.
• Process Optimization: Design, implement, and continuously monitor standardized procedures and workflows to maximize efficiency and productivity across the organization.
• Risk Management: Identify, evaluate, and mitigate key operational risks to ensure compliance, business continuity, and organizational stability.

Strategic Planning & Execution

• Strategy Implementation: Translate the CEO's long-term vision and strategic goals into clear, actionable operational plans and departmental targets.
• Performance Monitoring: Establish, track, and analyze key performance indicators (KPIs) and metrics, reporting performance insights to the CEO and recommending corrective actions.
• Growth & Scalability: Lead initiatives that build the necessary infrastructure, technology, and organizational structure to support and manage sustainable company growth.

Financial & Resource Stewardship

• Budget Oversight: Collaborate with the CFO to manage the company's operating budget, controlling expenses and identifying opportunities to improve cost efficiency and profit margins.
• Resource Allocation: Manage and allocate internal resources (personnel, technology, and capital) effectively to ensure all strategic projects and operations are fully supported.

Talent & Culture Development

• Leadership Mentorship: Mentor and guide department heads and the senior leadership team, fostering a culture of accountability and continuous professional development.
• Culture Champion: Act as a champion for the company's core values, ensuring the internal culture supports high performance and drives overall employee engagement and retention.

Required Skills & Qualifications

Experience & Executive Skills

• Experience: Minimum of 4 + years of progressive leadership experience.
• Operational Expertise: Proven track record in scaling operations, driving organizational efficiency, and managing complex cross-departmental functions.
• Leadership: Demonstrated ability to mentor senior management, lead large teams, and foster a culture of accountability and high performance.
• Process Knowledge: Expert knowledge of process improvement methodologies (e.g., Lean, Six Sigma) and strategic planning frameworks.

Education & Certification

• Education: Bachelor’s Degree in Business Administration, Operations Management, or a related field.
• Relevant Certifications: Certifications in Executive Leadership, Strategic Management, or Process Improvement (e.g., Lean Six Sigma Black Belt) are highly beneficial.

What We Offer

• Strategic Impact: Opportunity to directly influence and execute the company’s core business strategy alongside the CEO and Board.
• Executive Leadership: The chance to lead and mentor a high-caliber team across all major operational units.
• A collaborative team culture focused on innovation and learning.
• Flexibility (remote)