Change Manager Insurance

La Fosse Associates; Greater London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading UK insurance group is looking for an experienced Interim Change Manager to lead change in a multi-system transformation programme. The ideal candidate will have substantial expertise in the insurance sector and proven success in delivering organisational change. Responsibilities include owning change across back-office systems, collaborating with various teams, and improving process understanding. This role requires strong stakeholder management skills and the ability to operate in complex environments. The position offers a hybrid work model with travel required in London.

Qualifications

• Proven experience delivering organisational and systems change using recognised change methodologies.
• Strong stakeholder management skills with confidence to challenge effectively.
• Comfortable operating in complex organisations formed through acquisition.

Responsibilities

• Own change and adoption across core back-office systems.
• Drive engagement across teams with varying levels of change maturity.
• Collaborate with consultants, vendors, and internal teams to support programme delivery.

Skills

Insurance industry experience

Change methodologies

Stakeholder management

Process mapping

Business process transformation

Tools

HubSpot

HiBob

Sage

Tact

NetSuite

Boomi

Job description

Interim Change Manager – Insurance

Location: Hybrid UK, with some London travel required

Start: ASAP

Contract: 6-month contract (Outside IR35)

About the Organisation

A rapidly growing UK insurance group operating across insurance broking, specialist services, and B2B insurance technology. The organisation has completed multiple acquisitions in recent years, resulting in a complex operating environment that blends modern, fast-paced teams with more traditional London Market-style businesses.

The business is undertaking a significant back-office transformation programme, implementing new HR, CRM, finance, and supporting systems to enable scalability, consistency, and improved operational effectiveness. The change function is still evolving, creating an opportunity for an experienced Change Manager to help establish practical, fit-for-purpose change approaches.

The Opportunity

This role sits at the centre of a multi-system transformation programme, leading the business change and adoption required to embed new systems, operating models, and ways of working across the group.

The programme focuses on uplifting back-office capabilities — including HR, finance, CRM, expenses, and integrations — rather than replacing core insurance broking platforms.

You will work closely with consultants, system integrators, and a small internal technology and product team.

Key Responsibilities

• Own change and adoption across core back-office systems, including CRM, HR, expenses, and finance platforms
• Support the design and rollout of new operational processes, sales pipelines, and reporting
• Ensure data and process flows between systems are understood and embedded
• Drive engagement across teams with varying levels of change maturity, from modern digital teams to traditional London Market environments
• Act as a bridge between people, process, and technology to deliver consistent, low-disruption change
• Collaborate with consultants, vendors, and internal teams to support programme delivery

Experience Required

Essential

• Insurance industry experience (broking, London Market, MGA, specialty, or insurance operations)
• Proven experience delivering organisational and systems change using recognised change methodologies (e.g. Prosci/ADKAR, Kotter, or hybrid approaches)
• Experience operating in environments where change capability is still developing, including establishing fit-for-purpose change approaches, governance, and ways of working
• Experience supporting or leading organisational design and operating model change, including role definition and process ownership
• Strong stakeholder management skills with confidence to challenge effectively
• Experience working with multiple vendors and consultants in programme environments
• Strong process mapping and business process transformation capability
• Comfortable operating in complex organisations formed through acquisition

Highly Beneficial

• Exposure to HubSpot, HiBob, Sage, Tact, NetSuite, or similar platforms
• Experience with integration tools (e.g. Boomi)
• Familiarity with insurance platforms such as Acturis, ISB, Websure (NGA), or OGI
• Understanding of data models and cross-system dependencies