Change Enablement Lead - ITSM & DevOps

Marks and Spencer; Manchester; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading retail organization in Manchester is seeking a Change Enablement Manager to oversee the Change Enablement process within a high-velocity DevOps environment. The ideal candidate should have strong knowledge of DevOps practices, deep expertise in ITIL service management, and experience in leading change processes effectively. You will work closely with various teams to ensure efficient handling of changes and maintain business stability. This role offers numerous benefits including discounts, bonuses, and a generous pension scheme.

Benefits

20% colleague discount

Competitive holiday entitlement

Discretionary bonus schemes

Defined Contribution Pension Scheme

Wellbeing support

Charity volunteer day

Qualifications

• Strong knowledge of DevOps and CI/CD processes with their impact on Change Enablement.
• Deep expertise in ITIL service management practices.
• Experience leading and governing change processes effectively.

Responsibilities

• Oversee the Change Enablement process for D&T products and services.
• Implement controls to maintain business operations integrity.
• Collaborate with DevOps teams to align change management with CI/CD.

Skills

DevOps knowledge

ITIL service management

Change Management

Collaboration enablers

Tools

ServiceNow

Jira

Confluence

GitHub

Job description

A leading retail organization in Manchester is seeking a Change Enablement Manager to oversee the Change Enablement process within a high-velocity DevOps environment. The ideal candidate should have strong knowledge of DevOps practices, deep expertise in ITIL service management, and experience in leading change processes effectively. You will work closely with various teams to ensure efficient handling of changes and maintain business stability. This role offers numerous benefits including discounts, bonuses, and a generous pension scheme.