Centre Manager

Halfords; Kilmarnock; On-site; GBP 31,000 - 39,000; Full time

Job summary

A leading automotive service provider is seeking a Team Leader for their new Fusion centre in Kilmarnock. You will manage a team of 11, ensuring that customer service standards are met while maximizing profitability. Successful candidates will have experience in team management, delivering coaching, and achieving sales targets. The role offers a competitive salary with bonus potential and numerous employee benefits.

Benefits

25% off most products at Halfords

Up to 50% off garage bills

Life assurance

Employee assistance programme

Cycle2Work scheme

Health Cash Plan

Qualifications

• Experience of exceeding customer metrics targets through effective management.
• Management experience, including managing capability and performance.
• Experience of meeting compliance standards across Health and Safety and quality.

Responsibilities

• Accountable for the day to day running of your Centre.
• Delivering excellence in quality standards and results.
• Lead team to deliver against sales margin and profit targets.

Skills

Customer service excellence

Team management

Analytical skills

Communication skills

Time management

IT proficiency

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Overview

This is a really exciting time to join our Halfords Garage Services team. You will be working at one of our new Fusion centres; it will be upgraded with the latest facilities to lead the way in providing a first-class customer experience and a great working environment, where you’ll play a pivotal role in driving the centres success. Supported by an Assistant Manager and Workshop Controller you’ll lead a team of around 11, with skilled technicians and customer services advisors to deliver a seamless service.

What you’ll receive

• £31,827- £38,617 per annum
• Average uncapped bonus of £10,800 per year (with potential to earn more)
• 5 days a week
• Earn extra with our refer a friend scheme – T&C’s Apply.

How to succeed in this role

You’ll have a track record of achieving success with teams, working to give customers a fantastic experience. Accountable for the day to day running of your Centre, for maximising profit and minimising loss, in this role you’ll really come into your own. Delivering excellence will be woven through everything that you and your team do, both in terms of quality standards and results. You’re no stranger to efficiency, and will optimise workforce scheduling, ensuring maximum capacity in the Centre to meet customer demand. Alongside this, with your analysis of customer metric and Centre performance data, you’ll lead your team to deliver against – and exceed - sales margin and profit targets.

Experience and qualifications

• Experience of exceeding customer metrics targets through effective management
• Experience of delivering coaching/training in the moment to colleagues
• Management experience, including managing capability and performance
• Experience of developing colleagues through delivery of technical training
• A track record of success in delivering against sales targets
• Experience of meeting compliance standards across Health and Safety and quality
• Excellent communication skills, verbally and in writing
• Experience of labour force scheduling, with proven time management skills
• IT proficient, with experience of using Microsoft packages, including Word, Excel and ideally PowerPoint, with the aptitude to learn in-house systems
• A current full valid driving licence

Benefits and rewards

• 25% off most of our products in Halfords Retail stores and online
• Amazing discounts of up to 50% on your garage bills at Halfords Autocentre
• Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
• At least 25% colleague discount at Tredz
• Life assurance
• Uniform
• Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
• Employee assistance programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
• Fantastic Trade Price Bike Scheme - buy one bike per year from a range of bikes which have been significantly reduced
• Option to join our Sharesave scheme: save to purchase shares at a 20% discount
• Cycle2Work scheme
• Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future
• Health Cash Plan - claim cash back towards your healthcare costs and get access to health and well-being services

We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.

Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.