Centre Administrator

JLL; Greater London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading real estate services company is seeking an experienced Centre Administrator for its mixed-use property in Feltham. This role requires strong organisational and communication skills, as you will act as the first point of contact, provide administrative support, and ensure smooth operations. Key responsibilities include managing visitor communications, booking events, and handling financial documentation. If you're keen to make a real impact, we encourage you to apply even if you don’t meet all requirements.

Qualifications

• Experience in reception and administrative roles.
• Ability to handle enquiries professionally via phone and email.
• Familiarity with booking systems and financial management.

Responsibilities

• Act as an ambassador for the Centre, serving at the reception.
• Provide administrative support to management.
• Manage visitor communications and refreshment arrangements.
• Book and coordinate events and concessions.
• Handle financial processing and maintain accurate databases.

Skills

Organisational skills

Communication skills

Customer service

Administrative support

Job description

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Join JLL at an Exciting Mixed-Use Property!

We are seeking an organised and experienced Centre Administrator to join our team at the vibrant mixed‑use property. This is a fantastic opportunity to make a real impact, ensuring smooth operations and a positive experience for users and tenants alike.

Reception & Representation

• Act as an ambassador for JLL and The Centre, serving as Receptionist and First Line Host in the Management Suite Reception Area.

• Forge positive relationships with Occupiers, Contractors, the wider community, and the Client.
• Maintain a welcoming and professional reception area, ensuring high standards of cleanliness and presentation.

Visitor & Communication Management

• Provide refreshments for visitors and catering for meetings.
• Vet and screen calls and visitors to the Centre Management Office.
• Handle enquiries professionally via phone, in person and email.
• Book in contractors on Touchpoint system.

Administrative Support

• Provide administrative and receptionist support to the Centre Manager, Operations Manager and Security.
• Draft correspondence, collate and present data for reports and records
• Ensure IT and communication equipment is in working order.
• Coordinate and issue dates for Centre Management team meetings and Occupier meetings, take minutes, and circulate them promptly.

Events & Commercialisation

• Book and track concessions and events, liaising with the concessions booking company to manage bookings and drive commercial income.
• Arrange for invoices to be raised and ensure accurate tracking of bookings.
• Assist with the Centre’s advertising, marketing, and events, including coordinate and implement website updates and content changes. Collect weekly media from Occupiers and manage releases across social media channels.

Finance & Database Management

• Process, code and check invoices.
• Assist with managing complex service charge budgets, end-of-year reconciliations and gather information to support budget setting.
• Issue purchase orders, manage income and expenditure trackers ensuring tracking of forecast expenditure.
• Handle accounts queries.
• Maintain databases, ensuring accuracy and up-to-date records.

Facilities & Compliance

• Arrange utility and business rates transfers, assist with utility negotiations and queries, and submit readings.
• Book and coordinate Health and Safety inspections.
• Process and close insurance claims, including collating required information.
• Conduct stock checks to ensure adequate levels of office and kitchen supplies.

Community & Standards

• Assist with obtaining occupier trade feedback.
• Attend training and development courses as required.
• Undertake any other duties necessary to fulfil and support the operational requirements of the Centre Management Office and The Centre as a whole.

Location:

On-site –Feltham, GBR

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you’re pursuing.

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