Central Operations Manager

TQR Consultancy Ltd; Plymouth; On-site; GBP 40,000 - 55,000; Full time

Job summary

A UK-based consultancy is seeking a Central Operations Manager to enhance supply chain efficiency from its Plymouth office. The role entails leading a team, overseeing daily operations, and implementing process improvements within a growing retail context. Ideal candidates have a background in retail operations and strong analytical skills, with expertise in Excel and Lean Six Sigma principles.

Benefits

Competitive salary package

Company pension scheme

Long service awards

Generous employee discount

Cycle to Work scheme

Qualifications

• Proven experience in retail or warehouse operations.
• Excellent organisational skills and ability to multitask.
• Confident communicator at all levels.
• Solid knowledge of Lean Six Sigma principles.
• Analytical and detail-oriented.
• Full UK driving licence and willingness to travel.

Responsibilities

• Lead and develop a central operations team.
• Oversee day-to-day supply chain operations.
• Drive continuous improvements and process reviews.
• Create and refine standard operating procedures.
• Own CRM workflows and track operational issues.
• Collaborate across teams to align priorities.
• Lead root-cause investigations and implement solutions.
• Leverage data for decision-making.

Skills

Problem-solving

Process improvement

Leadership

Excel (advanced)

Lean Six Sigma principles

Stakeholder management

Tools

CRM systems

SQL

Job description

Overview

As part of our client's exciting growth journey, we're looking for a talented Central Operations Manager to take the lead in driving supply chain efficiency from our Head Office in Plymouth. This is a high-impact role at the heart of the business, working closely with Retail, Head Office, and Distribution Centre teams to ensure operations run seamlessly.

If you're passionate about problem-solving, process improvement, and building high-performing teams, this is your chance to make a real difference in a fast-growing retail environment.

Responsibilities

• Lead & Develop: Inspire, coach, and manage a Central Operations team, ensuring clear goals, regular 1:1s, and strong performance.
• Operational Excellence: Oversee day-to-day supply chain operations, balancing priorities and ensuring smooth delivery across the function.
• Continuous Improvement: Drive process reviews, lean initiatives, and system enhancements to create smarter, faster, and more efficient workflows.
• Playbook Creation: Build and refine SOPs, applying Lean Six Sigma principles to reduce waste and maximise effectiveness.
• CRM & Query Management: Own CRM workflows, ensuring operational issues are tracked, prioritised, and resolved with accountability.
• Cross-Team Collaboration: Act as the key link between HO, Retail, and DCs — aligning priorities and strengthening communication.
• Problem Solving: Lead root-cause investigations, implement corrective actions, and embed long-term solutions.
• Data-Driven Decisions: Leverage advanced Excel skills (SUMIFS, XLOOKUP/INDEX-MATCH, pivots, Power Query); SQL knowledge is an advantage.

About You

• Proven experience in retail or warehouse operations with strong operational awareness.
• Excellent organisational skills with the ability to juggle multiple priorities and projects.
• Confident communicator with the ability to manage and influence stakeholders at all levels.
• Skilled in CRM/ticketing systems and improving service delivery.
• Solid knowledge of Lean Six Sigma principles.
• Analytical, detail-oriented, and commercially aware.
• Advanced Excel capability; SQL experience desirable.
• Proactive, self-motivated, and decisive, with strong problem-solving skills.
• Full UK driving licence and willingness to travel to Distribution Centres.
• Eligible to work in the UK.

What\'s on Offer

• Competitive salary package
• Company pension scheme
• Long service awards
• Generous employee discount
• Cycle to Work scheme

If you are interested or have the relevant experience and are currently looking for a new challenge then please submit an up to date CV by clicking the 'apply' button. By applying for this position, you confirm that you consent to the processing of your personal data in accordance with the General Data Protection Regulation (GDPR) for the purposes of recruitment, employment and working finding service