Central Operations Lead (Options)

Bolton Office; Bolton; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading provider of special needs education in Bolton is looking for a professional who excels in stakeholder management and delivering top-notch customer service. The successful candidate will ensure compliance with KPIs while showcasing strong written communication and initiative. An effective team player with organizational prowess will contribute to continuous improvement and performance reporting in this fulfilling role, with a comprehensive benefits package available.

Benefits

Life Assurance

Pension scheme

Mental health support

Enhanced maternity and paternity leave

Flexible Benefits Platform

Qualifications

• Experience in managing relationships with customers or clients.
• Ability to deliver tasks in line with service level agreements.
• Excellent attention to detail in written communication.
• Capability to take ownership of tasks and implement effective solutions.
• Experience in performance reporting to meet deadlines.
• Track record of providing feedback on service delivery.
• Strong organizational skills to prioritize tasks effectively.
• Familiarity with key systems such as Microsoft Office.

Skills

Stakeholder management

Customer service

Written communication

Ownership

Performance reporting

Continuous improvement

Time management

Microsoft Office knowledge

Job description

– specified as two days in the office; maximum two days working from home (WFH); and one 4 Day Working Week (4DWW) wellbeing day. (NB : 4DWW day subject to eligibility and work priorities / deadlines; WFH days subject change by Head of Central Operations where required i.e. to meet individual / team workload objectives and KPIs).

What we're looking for :

• Stakeholder management – experience of working with customers / clients and delivering to relationship management plans.
• Deliver excellent customer service –ensure all tasks are dealt with in line with agreed central service / operational / team KPIs / SLAs.
• Strong written communication skills – excellent attention to detail.
• Ownership and initiative –take full ownership of your allocated division and use initiative to find effective solutions where required.
• Performance reporting – ensure all reporting on performance is delivered to your line manager per deadlines / KPIs.
• Continuous improvement – feedback regularly (team meetings / 1-1s) on the effectiveness / issues of service delivery and potential areas of improvement.
• Strong time management / organisational skills – have ability to be flexible and prioritise tasks to meet deadlines.
• Knowledge of key systems : Microsoft Office, Reach, XD etc

Why join Outcomes First Group?

About the Group

Outcomes First Group is the largest independent provider of high quality special needs education and care. We are a vital part of local communities in England, Scotland and Wales with a renowned reputation for quality and positive outcomes for the people we educate and care for.

Our Vision

Empower every child, whatever their ability, with a world-class education that nurtures potential, inspires lifelong learning, and equips them to thrive in a diverse and evolving world.

Our Mission

We commit to unlocking our pupils’ potential through personalised learning, innovation, and opportunity, supporting growth and aspirations.

OurPromise

We Listen.

We never assume.

We work together.

To make the remarkable happen.

We are accountable.

To each other and for one another.

Benefits

Your health and wellbeing are important to us, so you’ll get an exceptional reward package including :

• Life Assurance
• Pension scheme with options to increase your contributions
• "Your Wellbeing Matters" – access to a wide range of first-class mental health support services and physical health checks
• Family Growth Support - inclusive benefits package covering enhanced maternity and paternity leave, along with paid fertility treatment support.

And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that’s right for you, including :

• A wide range of health, wellbeing, and insurance benefits
• 100’s of discount options valid in the UK and abroad
• Cycle to Work Schemes
• Electric Car Purchase Scheme
• Critical illness cover

We are committed to safeguarding and promoting the welfare of children and young people and we expect all employees to share this commitment and undertake appropriate checks.

All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS.

We are an Equal Opportunities Employer.

Please note : 4DWW is subject to successful completion of your probation period and is not a contractual benefit.

We reserve the right to close the vacancy early if we receive a high volume of suitable applications.

Outcomes First Group is committed to carrying out a fair, thorough and efficient recruitment process in line with Keeping Children Safe in Education. Whilst we aim to keep applicants informed throughout, Outcomes First Group does not accept liability for any loss of earnings or other associated costs incurred by applicants as a result of delays or changes in the compliance process. All stages of the compliance process are subject to necessary safeguarding checks and compliance with statutory requirements, which may affect timescales.