Center Operations Leader: Customer Experience & Growth

Tenpin - Bristol; Bristol; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading entertainment venue in Bristol seeks a passionate Deputy Manager to ensure a fun and customer-focused environment. You will manage daily operations, support the General Manager, and lead a team dedicated to exceptional service. Ideal candidates have at least a year of management experience in leisure or hospitality and excel in team development. The role offers industry-leading benefits including a bonus scheme, extensive holiday, and career advancement opportunities.

Benefits

Industry-leading bonus scheme

33 days holiday

Enhanced Maternity, Paternity, and Adoption leave

Retailer discounts

Free Bowling for family & friends

Free Food (when working 6+ hours)

Employee Assistance Programme

Life assurance (4x annual salary)

Birthday off

Qualifications

• Minimum 1 year of management experience in leisure, hospitality, or retail.
• Passionate about exceptional customer service.
• Experience in leading and developing large teams.

Responsibilities

• Manage daily operations of the centre.
• Create a customer-focused culture.
• Lead the team by example for effective collaboration.
• Deputise for the General Manager, and support in achieving targets and KPIs.
• Ensure compliance with policies and procedures.

Skills

Management experience

Customer service

Team leadership

Positive attitude

Ambition

Job description

A leading entertainment venue in Bristol seeks a passionate Deputy Manager to ensure a fun and customer-focused environment. You will manage daily operations, support the General Manager, and lead a team dedicated to exceptional service. Ideal candidates have at least a year of management experience in leisure or hospitality and excel in team development. The role offers industry-leading benefits including a bonus scheme, extensive holiday, and career advancement opportunities.