CCTV Controller

Mitie Cleaning & Hygiene Services; Norwich; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading facilities management company seeks a Control Room Operator in Norwich to oversee monitoring systems and manage contractor access. Candidates should possess SIA licenses and strong communication skills. Offering a competitive rate of £12.90 per hour, this role features a 4-on-4-off shift pattern and a diverse benefits scheme including flexible perks, career development opportunities, and financial wellbeing assistance. This position promotes a supportive and inclusive work environment.

Benefits

Flexible benefits scheme

Access to virtual GP

Life cover

Cycle-to-work scheme

Recognition programs

Qualifications

• Experience working in a control room environment.
• Ability to operate in a pressurised environment.
• Computer literate with knowledge of reporting systems.

Responsibilities

• Monitor CCTV and fire systems throughout the shift.
• Manage documentation and ensure accuracy.
• Coordinate movement of contractors and visitors.

Skills

Excellent communication skills

Teamwork

Time management

Attention to detail

Proactive professional approach

Education

Front Line SIA licence – Door Supervision

CCTV SIA Licence

First Aid Certificate

Tools

Microsoft Office

Radio Systems

Job description

Better places, thriving communities.

Overall Purpose

Smooth running of the control room, monitoring of CCTV and various other systems located within the control room. Management of contractors, the control of vehicle movement in and out of service areas. Providing direction, guidance and support to other employees, ensuring a professional service to all internal and external customers.

Candidate Profile

• Excellent communication skills essential, both written and oral
• Experience in working within a team as well as on you own
• Front Line SIA licence – Door Supervision (Essential)
• Computer literate, knowledge of Microsoft office
• CCTV SIA Licence (Essential)
• First Aid Certificate (Preferable)
• Excellent time management
• Ability to operate in a pressurised environment
• Attention to detail
• Demonstrable proactive and professional approach to security

Job Specification

Rate: £12.90

Shift Start: 1900

Shift Finish: 0700

Breaks: 3x 30 minute breaks to be taken when operationally suitable.

Rotation: 4 Days on 4 Days off

What is expected of the controller during the shift is as follows:

• Monitor CCTV
• Monitor the fire system
• Monitor the Car Park System
• Monitor BMS
• Answer incoming calls (Internal & External)
• Ensuring all documentation is kept up to date
• Incident Management
• Use of Radio Systems
• Signing in contractors and visitors to site

Benefits

Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .

About Mitie

Since 1987, Mitie’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

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Together our diversity makes us stronger.

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