CBS Assistant

Tesco Insurance; Newcastle upon Tyne; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A major UK insurance company in Newcastle is seeking a Claims Business Support Assistant to provide administrative support to the claims team. The position involves managing files, data input, and compliance with standards. Candidates should be adaptable and possess strong communication skills. The role offers a hybrid work setup, competitive salary, and comprehensive benefits including a pension scheme and generous leave.

Benefits

Performance-related annual bonus

Generous holiday allowance

Colleague Clubcard with discount benefits

Comprehensive pension scheme

Supportive learning and development opportunities

Qualifications

• Ability to communicate effectively with diverse groups.
• Knowledge of call centre systems and insurance claims products is advantageous.
• Good decision-making skills to maintain organization momentum.

Responsibilities

• Provide administrative support to the Home and Car Claims Functions.
• Maintain files and records for accuracy.
• Document management and accurate data input into claims systems.

Skills

Accountability

Effective communication

Adaptability

Decision-making skills

Job description

Overview

Serving our customers, communities, and planet a little better every day.

Salary: From £23,600 + annual bonus & benefits

Work Level: 1, Permanent

Location: Newcastle

Office Attendance: Our roles are hybrid, however the current shift pattern means you should be able to travel to and work from our Newcastle office one full week in three.

Closing Date: Applications close 30/09/2025.

At Tesco Insurance, our Claims team does more than handle claims – we help customers through some of life’s most difficult and vulnerable moments. Whether it's a bump in the road, damage to a home, or a sudden emergency, every call is a chance to show we care and to do the right thing with empathy and expertise.

We’re proud of our NPS and customer satisfaction scores but even prouder of the skilled and compassionate colleagues behind those results. Whether resolving a claim or partnering with suppliers to deliver great customer outcomes, we’re building a team that listens, learns, and leads with kindness.

Here, your ideas matter, your growth is supported, and your work makes a real difference – especially when customers need us most.

Opportunity

We’re recruiting Claims Business Support Assistants in our Newcastle Office. You’ll provide administrative support to the Home and Car Claims Functions.

You may use standard and specific guidelines and procedures to complete tasks. You’ll understand when to seek help and/or escalate to a more senior role. Ideally requires familiarity with the call centre systems and knowledge of the insurance claims products and services.

The Role

• A general administration function in a busy team, being able to multi-task, adapt and use various IT applications on a daily basis.
• Developing, adhering to and maintaining excellent procedural or technical skills.
• Operational Compliance. Following a straightforward mandatory procedure to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.
• Organising and prioritising own work schedule each day in line with changing priorities.
• Document Management - maintaining files and records.
• Accurate data input into various claims systems.
• Highlighting any customer issues identified via daily processes.
• Using stand-alone supplier portals on a daily basis to instruct, update or make payments to support our customer claims.

We need you to have

• Accountability & being adaptable to meet commitments.
• Ability to communicate effectively & delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Knowledge of and adheres to the most effective and efficient processes to get things done, with a focus on accuracy and continuous improvement.
• Ability to build strong team relationships and delivers customer-centric solutions.
• Ability to relate openly and comfortably with diverse groups of people.
• Good and timely decision-making skills, that keep the organisation moving forward.
• Ability to manoeuvre comfortably through complex policy, process, and people-related organisational dynamics. Works in a way that aligns with the culture.

And if you have any of these, even better

• Actively seeks ways to grow and be challenged using both formal and informal development channels.
• Demonstrates Self-Awareness.
• Plans and prioritises work to meet commitments aligned with organisational goals.
• Knowledge of call centre systems and insurance claims products and services.
• We don’t expect you to tick every box, and if you feel you hit most of the brief, it’s worth exploring to further develop your career here with us.

What’s in it for you?

• Prepare for your retirement with our colleague pension scheme.
• Virtual GP Service for you and your family 365 days a year.
• Performance related annual bonus.
• Indulge in a generous holiday allowance with a minimum of 7.2 weeks.
• Embrace the benefits of our Colleague Clubcard, enjoy a 10% discount that increase to 15% every payday (worth up to £2K). As an added perk, we’ll give you a second card to share with someone else.
• Benefit from our family-oriented initiatives, encompassing enhanced maternity leave pay, a shared parental leave policy, and a generous 8-week paid paternity leave.
• A place to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want.

Everyone’s welcome

We want all our colleagues to always feel welcome and be themselves. We’re committed to building a more inclusive workplace and celebrating everything that makes colleagues unique, and value the richness and diversity this brings to our business. A more diverse business helps us deliver on our purpose to serve our customers, communities, and planet a little better every day.

Additional Information

We also know the importance of balancing work with life’s other commitments. Please talk to us at interview about the flexibility you need, as we’re committed to exploring part time and flexible working opportunities, at every level of the organisation.

Interviews

Interviews are expected to be held from Oct 2025.

Why Tesco Insurance and Money Services?

Seeing your impact all around you: there's no better feeling.

Lucky for us, we get to feel it all the time. Because whatever our role, we're helping our colleagues and serving our customers, communities and planet a little better every day.

We deal in the personal – from pet insurance for your best friend, and home insurance for peace of mind, to motor insurance for your dream car or travel money for that trip you’ve worked hard for.

Everything we do is about making things better. Not just for others, but for you too. It's why you'll get bags of choice and plenty of development. It's why you'll always be heard and find balance that works for you. It's why you'll feel totally at home in a place where everyone's welcome.

So, if you want a career where you can do good and feel good, you've found it.

Let's make everyday a little better.

Our story

Making Insurance and Money Services more rewarding and offering great value and choice - because we know little wins can make a big difference.

We began life in 1997 and now help more than 2 million customers protect what matters to them.

We want to deliver a helpful service in everything we do and to make life easier for our customers. Our policies are really easy to manage online for our customers, but we know that being able to speak to our customer service staff when you need to is really important. This is why our customer service centers are open seven days a week.

Delivering great customer service means having great people behind the scenes – people who understand our customers and are driven by doing the right thing for them. We offer colleagues a place where they can feel totally at home in a place where everyone's welcome, where they can be part of a great team focused on making a real difference for our customers.

How to apply

We value our people and diverse teams and believe the variety of backgrounds and experiences make us stronger to achieve our goals.

Our colleagues are working hybrid, taking time to meet with colleagues in our offices for moments that matter, such as team catch ups, planning meetings and more. If you’re interested in finding out more about what a career at Tesco Insurance and Money Services looks like, click apply to find out more!