Catering Manager

Edinburgh Woollen Mill; Fort William; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading national retailer is seeking a passionate Catering Manager for its Ben Nevis Highland Centre in Fort William. The successful candidate will lead a dedicated team to deliver exceptional food and customer service while ensuring compliance with health and hygiene standards. Proven experience in catering management, along with strong leadership and motivational skills, are essential. Join us to shape the cateringoffer and make a difference in a flagship store while enjoying a rewarding career.

Qualifications

• Proven experience in catering management, preferably in a fast-paced or high-volume setting.
• Strong understanding of food hygiene standards, kitchen operations, and customer service excellence.
• Natural leadership and motivational skills with experience in training and team development.

Responsibilities

• Lead and inspire a dedicated team to deliver exceptional food and customer service.
• Manage the daily catering operation, ensuring compliance with food safety, hygiene, and health regulations.
• Drive sales growth and control costs to meet company targets and improve profitability.

Skills

Catering management experience

Food hygiene standards knowledge

Leadership and motivational skills

Training and team development

Understanding of EPOS systems

Education

Level 3 Food Hygiene certificate

Job description

We have a fantastic opportunity for a Catering Manager to join our dynamic team at Ben Nevis Highland Centre, Fort William. As part of a forward‑thinking business, you’ll play a key role in delivering an outstanding food and customer experience in a fast‑paced, high‑volume catering environment.

Ben Nevis Highland Centre is part of The Edinburgh Woollen Mill Group, a major national retailer with over 200 stores, including High Street locations, Garden Centre concessions, Tourist stores, and larger‑format Destination Stores. We are committed to delivering quality products, great value, and exceptional customer service.

This role blends hands‑on kitchen and front‑of‑house leadership with commercial awareness and operational excellence. We're looking for someone passionate about food, service, and leading teams to success.

What You’ll Do:

• Lead and inspire a dedicated team to deliver exceptional food and customer service
• Manage the daily catering operation, ensuring compliance with food safety, hygiene, and health regulations
• Drive sales growth and control costs to meet company targets and improve profitability
• Oversee menu development, food quality, and presentation standards in line with our brand
• Use your business acumen to identify growth opportunities and enhance profit margins
• Provide training and development to build a high‑performing and engaged team

What We’re Looking For:

• Proven experience in catering management, preferably in a fast‑paced or high‑volume setting
• Strong understanding of food hygiene standards, kitchen operations, and customer service excellence
• Natural leadership and motivational skills with experience in training and team development
• Knowledge of EPOS systems, stock management, and margin control
• Level 3 Food Hygiene certificate (preferred, but training can be provided)

Why Join Us?

Join Ben Nevis Highland Centre in Fort William and be part of a growing business where your skills and leadership can make a real difference. This is a rewarding opportunity to help shape the catering offer in one of our flagship destination stores.

Apply today and take the next step in your retail and hospitality career.

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