Catering Clerk

Nottingham University Hospitals NHS Trusts; Nottingham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A major NHS healthcare provider in Nottingham seeks a proactive Catering Clerk to join their Food Production department. The role involves accurately managing food orders using an electronic system, maintaining documentation, and ensuring service standards. Ideal candidates should have GCSEs in English and Maths, along with a Level 2 Food Safety Certificate. Join a diverse team aimed at delivering top-class healthcare and fostering personal development opportunities.

Qualifications

• Experience in a customer/patient focused environment.
• Ability to manage work daily and concentrate in a busy setting.

Responsibilities

• Monitor and record all catering food issued to the wards.
• Print patient meal orders and relay information to the Production team.
• Maintain accurate documentation and ensure standard service quality.

Skills

Good computer skills

Friendly and professional telephone manner

Education

English language & Mathematics GCSE (Grade C or above) or equivalent

Level 2 Food Safety Certificate

Job description

Catering Clerk

The closing date is 29 December 2025

We require proactive and hardworking staff to work as part of a team within the Food Production department at our Central Production Unit at City Campus and the Receipt and Distribution Unit at the QMC Campus. The Catering Clerk role is key to ensuring all meal and food & beverage for our patients are issued and recorded accurately using our electronic ordering system.

The post holder will be responsible for producing, printing and recording catering supplies requested by the wards using an ICT software package, maintaining accurate documentation, and ensuring the service of all types of food and beverage meets the department’s standards. All duties will be carried out in accordance with the Trust's health and safety policy and current financial instructions.

Main duties of the job

• Use the catering software to monitor and record all catering food issued to the wards.
• Print patient meal order documents twice a day and issue them to the relevant teams and areas.
• Receive orders of additional food from wards, record and relay the information to the Production team.
• Accurately record all food and drinks items issued to the Patients Meals Service.
• Input all food items, drink items and stock transfers issued to the Patients Meals Service into the catering software and other records.
• Produce reports using the catering software for the Catering team and management when required.
• Keep the catering software up to date with menu changes, products and costs.
• Use other software systems to report and record information.
• Carry out general administration duties for Food Production including taking orders over the phone, taking and passing on messages, managing stationery, printing documents & labels and photocopying.
• Answer the telephone in a courteous and helpful manner.
• Communicate with wards and departments notifying them of any changes to the service.
• Control the efficient and effective use of resources.
• Report any premises and equipment faults to the line manager/supervisor.
• Maintain a safe working environment in the office area.
• Maintain confidentiality when privy to sensitive information in the office.

About us

With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world‑class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!

We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.

Person Specification

Training & Qualifications

• English language & Mathematics GCSE (Grade C or above) or equivalent
• Good computer skills
• Level 2 Food Safety Certificate

Experience

• Previous experience of working in a customer/patient focused environment

Communication and Relationship

• Must be able to communicate well with other staff from other departments; receive, deal with or pass on messages from wards or departments
• Friendly and professional telephone manner

Planning & Organising

• Able to manage own work on a day‑to‑day basis
• Able to concentrate in a very busy environment
• Shows willingness to assist/help others within the team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary to submit a Disclosure to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Nottingham University Hospitals NHS Trusts