Casual Sales Assistant

Frasers Group; Gateshead; On-site; GBP 10,000 - 40,000; Part time

Job summary

A prominent retail network in Gateshead is searching for a Sales Assistant to provide an exceptional shopping experience. This role involves engaging with customers, offering expert product guidance, and maintaining luxury standards on the shop floor. Ideal for enthusiastic individuals who thrive in a retail environment, the position comes with competitive pay and opportunities for development. Note that this is a zero-hour contract, and hours may vary week to week.

Benefits

Competitive Pay

Staff Discount across brands

Progression Opportunities

Premium Working Environment

Training and Development

Qualifications

• Confident, enthusiastic, and motivated to deliver results.
• Greet customers with warmth and professionalism.
• Ability to recommend suitable products and handle transactions accurately.

Responsibilities

• Deliver a premium shopping experience for customers.
• Maintain high standards of store presentation and cleanliness.
• Support replenishment to ensure the shop floor is ready for trading.

Skills

Excellent communication and interpersonal skills

Customer-focused

Fashion-aware with strong interest in designer and contemporary brands

Reliable and flexible

Team player in a fast-paced retail environment

Job description

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Flannels is the ultimate luxury fashion destination for men and women, showcasing a curated selection of over 200 global designer and contemporary brands. Known for timeless style and attention to detail, we deliver an elegant, modern luxury experience—both in-store and online.

As a Sales Assistant, you’ll deliver a premium shopping experience, connecting with customers, offering expert product guidance, and helping maintain our luxury standards on the shop floor. You’ll play a vital part in creating a warm, stylish, and customer-focused environment from the moment we open.

What You’ll Get

• Competitive Pay
• Staff Discount across all Frasers Group brands
• Progression Opportunities across our fast-growing retail network
• Premium Working Environment in a new, luxury retail space
• Training and Development to help you succeed
• Greet all customers with warmth, confidence, and professionalism.
• Ask open-ended questions to understand customer needs.
• Recommend and locate suitable products, staying up to date on current collections and trends.
• Share information about in-store promotions and loyalty benefits.
• Handle cash and card transactions accurately.
• Maintain a high standard of store presentation and cleanliness.
• Support replenishment and ensure the shop floor is ready for trading each day.
• Deliver consistent, high-level customer service in line with the Flannels brand.
• Actively offer add-ons and alternative product suggestions where appropriate.
• Ensure full compliance with all Flannels policies and procedures.
• Confident, enthusiastic, and motivated to deliver results.
• Excellent communication and interpersonal skills.
• Customer-focused, with a passion for delivering exceptional service.
• Team player who thrives in a fast-paced retail environment.
• Reliable, flexible, and willing to adapt to changing business needs.
• Fashion-aware with a strong interest in designer and contemporary brands.

AtFlannels, we live by our core values:

• Think Without Limits – Move fast, take bold action, and bring the team along with you.
• Own It and Back Yourself – Take responsibility for your role, master the basics, and drive results.
• Be Relevant – Stay connected to our people, our partners, and the planet.

This is a zero-hour contract. Working hours will vary and are not guaranteed each week.

Due to high interest in this role, we may close the vacancy early.We encourage you to apply as soon as possible to avoid disappointment.