Cashier Elephant and Castle Store

Ria Money Transfer (Dandelion); Greater London; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading money transfer company is seeking a new member for its Retail team. The role involves interacting with customers, processing money transfers, and providing excellent service in a fast-paced environment. Ideal candidates should have strong customer service skills and cash handling experience. Flexibility in work hours, including weekends, is required, and proficiency in MS Word and Excel is preferred. Candidates who speak Portuguese or Spanish will be favored.

Qualifications

• Ability to work flexible schedules, including weekends.
• Some computer knowledge with ability to use MS Word and Excel.
• Cash handling experience is highly preferred.

Responsibilities

• Interact with customers face to face to receive and process all of Ria’s products.
• Accurately verify or enter the customer’s information on our systems.
• Courteously assist customers with various inquiries.

Skills

Customer service skills

Communication skills

Problem-solving ability

Flexibility

Tools

MS Word

Excel

Job description

Overview

Our friendly Retail team is looking for a new team member! If you enjoy working in a customer focused environment and are driven by providing excellent customer services within a diverse team then this is the role for you.

Ria is a leading money transfer company that provides fast and secure international transfers of funds for businesses and individuals. Our Retail team is committed to provide the most trustworthy, easy and pleasant experiences for our customers.

You will be joining a friendly team where you will contribute towards the dynamics and success of the store. You will need to have great communication skills when dealing with our diverse customer base by displaying friendliness, a positive attitude, resolving problems and confidence in handling our customers’ money in a fast paced environment.

Responsibilities

• Interact with customers face to face to receive and process all of Ria’s products such as money transfers, money orders, selling and buying foreign currency.
• Accurately verify or enter the customer’s information on our systems.
• Courteously assist customers with various inquiries such as questions about our services, service cancellations or other Ria locations.
• Recognize problems, issues or complaints during queries and propose solutions or escalate to the management team.
• Keep up to date with Ria’s products, services and policies.
• Balance your cash register and prepare cash for bank deposit.
• Prepare your daily transactions record.
• Perform other duties as assigned or requested by your colleagues and superiors.

Qualifications

• Ability to work flexible schedules, including weekends.
• Some computer knowledge with ability to use MS Word and Excel.
• Cash handling experience is highly preferred.
• Strong customer service skills.
• A valid work permit is a must.
• Your positive attitude and effective communication skills will be essential to work alongside your team members and create outstanding services for the customers.
• For this role we would prefer to consider candidates who speak Portuguese or Spanish.