Caseworker

Kent Housing Group; Ashford; On-site; GBP 26,000 - 34,000; Full time

Job summary

Town and Country Housing is seeking a dedicated Caseworker to support customers through the Disabled Facilities Grant and home adaptations. You will be the key contact from enquiry to completed works, visiting homes to assess needs and guiding applicants through the grant process.

Working with customers, contractors, local authorities and partner agencies, you will manage a caseload, complete applications, maintain records, advise on funding options and promote a high-quality, independent-living

Responsibilities

• Managing a caseload of customers requiring home adaptations and support services.
• Visiting customers in their homes to assess needs and provide guidance throughout the grant process.
• Coordinating Disabled Facilities Grants, loans and private adaptation works from start to finish.
• Acting as the main point of contact between customers, contractors, colleagues and external partners.
• Completing and processing grant and loan applications and associated documentation.
• Maintaining accurate customer records, reports and performance data.
• Advising customers on funding options and welfare benefits available to support their needs.
• Liaising with partner organisations regarding safeguarding, wellbeing and support requirements.

Job description

Are you passionate about helping people live independently and making a real difference in your community? We are looking for a dedicated and organised Caseworker to support customers through the Disabled Facilities Grant and home adaptations process.

Employer: Town and Country Housing

Close date: Thursday 22/10/2026

This is a rewarding role where you will become the key point of contact for customers, guiding them from initial enquiry through to completed adaptations. Working closely with customers, contractors, local authorities and partner agencies, you will ensure each case is managed efficiently, professionally and with compassion.

If you enjoy building relationships, coordinating multiple priorities and supporting people to improve their quality of life, we’d love to hear from you.

What You Will Be Doing

• Managing a caseload of customers requiring home adaptations and support services.


• Visiting customers in their homes to assess needs and provide guidance throughout the grant process.


• Coordinating Disabled Facilities Grants, loans and private adaptation works from start to finish.


• Acting as the main point of contact between customers, contractors, colleagues and external partners.


• Completing and processing grant and loan applications and associated documentation.


• Maintaining accurate customer records, reports and performance data.


• Advising customers on funding options and welfare benefits available to support their needs.


• Liaising with partner organisations regarding safeguarding, wellbeing and support requirements.


• Supporting the delivery of a high-quality, customer-focused service that promotes independent living.