Home Adaptations Caseworker | Independent Living Support

Kent Housing Group; Ashford; On-site; GBP 26,000 - 34,000; Full time

Job summary

Town and Country Housing is seeking a dedicated Caseworker to support customers through the Disabled Facilities Grant and home adaptations. You will be the key contact from enquiry to completed works, visiting homes to assess needs and guiding applicants through the grant process.

Working with customers, contractors, local authorities and partner agencies, you will manage a caseload, complete applications, maintain records, advise on funding options and promote a high-quality, independent-living

Responsibilities

• Managing a caseload of customers requiring home adaptations and support services.
• Visiting customers in their homes to assess needs and provide guidance throughout the grant process.
• Coordinating Disabled Facilities Grants, loans and private adaptation works from start to finish.
• Acting as the main point of contact between customers, contractors, colleagues and external partners.
• Completing and processing grant and loan applications and associated documentation.
• Maintaining accurate customer records, reports and performance data.
• Advising customers on funding options and welfare benefits available to support their needs.
• Liaising with partner organisations regarding safeguarding, wellbeing and support requirements.

Job description

Town and Country Housing is seeking a dedicated Caseworker to support customers through the Disabled Facilities Grant and home adaptations. You will be the key contact from enquiry to completed works, visiting homes to assess needs and guiding applicants through the grant process.

Working with customers, contractors, local authorities and partner agencies, you will manage a caseload, complete applications, maintain records, advise on funding options and promote a high-quality, independent-living