Case Management Officer

Adecco Portugal; Hounslow; Hybrid; GBP 40,000 - 43,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Adecco Group UK & Ireland is recruiting a Case Management Officer for Hounslow's Housing Adaptation Service. You will manage a caseload of up to 40 DFG cases, guiding residents from enquiry to completion and performing home visits across the borough.

The role is hybrid (2/3 days in the office) with visits rounds; 36 hours per week; 3-month contract starting ASAP.

Strong customer focus, admin skills and ability to work independently as part of a team.

Qualifications

• Experience managing complex caseloads in housing, social care, grants or public sector.
• Knowledge of the Disabled Facilities Grant (DFG) process.
• Ability to travel across the borough for home visits.
• Strong administrative and organisational skills.
• Excellent communication and stakeholder management.
• Full driving license desirable.

Responsibilities

• Manage a caseload of up to 40 DFG cases from enquiry through to completion.
• Be the first point of contact for residents seeking advice and support.
• Conduct home visits to vulnerable residents across the borough.
• Assess eligibility for grants and undertake means testing.
• Explain grant processes and funding options clearly.
• Liaise with Occupational Therapists, Surveyors, Social Care teams and contractors.
• Monitor progression and ensure timely project delivery.
• Raise purchase orders and support financial administration processes.
• Arrange and monitor installation of stairlifts, through-floor lifts and hoists.
• Maintain accurate case records and comply with policies and legislation.
• Support waiting lists and priority management.

Skills

Case management

Public sector experience

Customer service

Stakeholder management

Administrative skills

Driving preferred

Tools

Case management software

Job description

Case Management Officer (Disabled Facilities Grants)

Housing Adaptation Service

Location: Hounslow, Hybrid Working (2/3 days per week office), with visits round borough

Pay Rate: £21.41 per hour PAYE / £28.48 per hour Umbrella

Hours: 36 hours per week, Monday to Friday

Contract: 3 months initially (with possible extension)

Start: ASAP

About the Role

We are recruiting for an experienced Case Management Officer to join Hounslow's Housing Adaptation Service, supporting vulnerable and disabled residents through the Disabled Facilities Grant (DFG) process. Working as part of a dedicated team of four, you will manage a varied caseload of up to 40 live cases at different stages of the grant process.

This is a rewarding frontline role where you will act as the key point of contact for residents requiring home adaptations, guiding them from initial enquiry through to completion of works. The role involves regular home visits across the borough to assess needs, provide support, and ensure adaptations are delivered effectively.

Following completion of scheduled visits, there is flexibility to work from home.

Key Responsibilities

• Manage a caseload of up to 40 Disabled Facilities Grant cases from enquiry through to completion.
• Act as the first point of contact for residents seeking advice, guidance and support.
• Conduct home visits to vulnerable and disabled residents across the borough.
• Assess eligibility for grants and undertake financial means testing.
• Explain complex grant processes and funding options clearly to residents.
• Liaise with Occupational Therapists, Surveyors, Social Care teams, Housing Associations and contractors.
• Monitor case progression and ensure projects are delivered within agreed timescales.
• Raise purchase orders, review invoices and support financial administration processes.
• Arrange and monitor the installation of specialist equipment such as stairlifts, through-floor lifts and ceiling track hoists.
• Maintain accurate case records and ensure compliance with relevant legislation and council policies.
• Support the management of adaptation waiting lists and priorities.

About You

• Experience managing complex caseloads within housing, social care, grants, adaptations, or a related public sector environment.
• Knowledge of the Disabled Facilities Grant (DFG) process or a willingness to quickly develop expertise in this area.
• Experience supporting vulnerable residents and delivering customer-focused services.
• Strong administrative and organisational skills with the ability to manage multiple cases simultaneously.
• Experience reviewing financial information and carrying out means-testing or similar assessment processes.
• Excellent communication and stakeholder management skills.
• The ability to work independently while contributing positively to a collaborative team environment.
• Good IT skills and experience maintaining accurate records and case management systems.
• A full ability to travel throughout the borough to undertake home visits.
• Driving desirable

The Adecco Group UK & Ireland is an Equal Opportunities Employer.