Caseworker

Medical Update Online; Chatham; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Pension scheme

Life assurance

Annual leave

Digital GP & counselling

Eye test voucher

Enhanced parental leave

Flexible benefits

Job summary

Town and Country Housing is seeking a dedicated Caseworker to support customers through the Disabled Facilities Grant and home adaptations process. You will guide from initial enquiry to completion, coordinating with customers, contractors, local authorities and partner agencies with compassion.

This full-time hybrid role covers the West Kent area, with the office base at Chatham Dockyards. You will assess needs at customers' homes, manage grants and loans, maintain records, and promote

Qualifications

• Excellent communication skills and ability to explain information clearly.
• Strong organisational and time management with a busy workload.
• Experience supporting customers in a professional or voluntary capacity.
• Compassionate, customer-focused approach, especially with disabilities.
• Good IT skills and accurate electronic record keeping.
• Ability to work independently and with partners.
• Understanding of confidentiality, data protection and safeguarding responsibilities.

Responsibilities

• Manage a caseload of customers needing home adaptations and support services.
• Visit customers to assess needs and guide through the grant process.
• Coordinate Disabled Facilities Grants, loans and private adaptations from start to finish.
• Act as main contact between customers, contractors and external partners.
• Complete and process grant/loan applications and related docs.
• Maintain accurate customer records, reports and performance data.
• Advise customers on funding options and welfare benefits.

Skills

Excellent communication

Organisation & time management

Customer support experience

Compassionate approach

IT skills (Microsoft Office)

Independent working

Confidentiality & data protection

Full driving licence

Willingness to learn

Tools

Microsoft Office

Job description

Are you passionate about helping people live independently and making a real difference in your community? We are looking for a dedicated and organised Caseworker to support customers through the Disabled Facilities Grant and home adaptations process.

This is a rewarding role where you will become the key point of contact for customers, guiding them from initial enquiry through to completed adaptations. Working closely with customers, contractors, local authorities and partner agencies, you will ensure each case is managed efficiently, professionally and with compassion.

If you enjoy building relationships, coordinating multiple priorities and supporting people to improve their quality of life, we'd love to hear from you.

What You Will Be Doing

• Managing a caseload of customers requiring home adaptations and support services.
• Visiting customers in their homes to assess needs and provide guidance throughout the grant process.
• Coordinating Disabled Facilities Grants, loans and private adaptation works from start to finish.
• Acting as the main point of contact between customers, contractors, colleagues and external partners.
• Completing and processing grant and loan applications and associated documentation.
• Maintaining accurate customer records, reports and performance data.
• Advising customers on funding options and welfare benefits available to support their needs.
• Liaising with partner organisations regarding safeguarding, wellbeing and support requirements.
• Supporting the delivery of a high-quality, customer-focused service that promotes independent living.

What you will need

• Excellent communication skills, with the ability to build trust and explain information clearly.
• Strong organisational and time management skills, with the ability to manage a busy and varied workload.
• Experience supporting customers in a professional or voluntary capacity.
• A compassionate and customer-focused approach, particularly when working with people who have disabilities or support needs.
• Good IT skills, including experience using Microsoft Office and maintaining accurate electronic records.
• The ability to work independently while also collaborating effectively with colleagues and external partners.
• An understanding of confidentiality, data protection and safeguarding responsibilities.
• A full driving licence and access to a vehicle insured for business use.
• A willingness to learn, develop and adapt to the needs of the service

This a full time, permanent role working 35 hours a week Monday-Friday covering the West Kent area. The office base is the historical Chatham Dockyards at Fitted Rigging House.

When you join Town and Country Housing, you're joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together.We believe in creating a workplace where everyone feels supported, included and empowered.

What we offer

• Contributory pension scheme up to 10% matched contributions
• Life assurance of 4x annual salary (Terms and Conditions apply)
• 30 days annual leave in addition to bank holidays
• 24/7 digital GP service and counselling helpline (including face-to-face sessions)
• Free annual eye test voucher and contribution towards glasses
• Enhanced maternity, paternity, and shared parental leave provision
• Flexible benefits scheme, including family friendly benefits and access to a discount portal

Please read before applying:

• You must have the right to work in the UK; we are unable to provide a visa sponsorship.
• We reserve the right to close this advert early if we recieve a high volume of suitable applications.
• This is a hybrid role where we expect all staff to come into their base office 2 days a week (everyday during induction which could be up to 3 months)

As a Disability Confident Committed employer, we are committed to ensuring our recruitment process is accessible to everyone. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for our vacancies. We will make reasonable adjustments where required throughout the recruitment process. Applicants who require reasonable adjustments to the application process, assessment methods, interview arrangements or other recruitment activities are encouraged to let us know of how we can offer support to enable them to participate fully.