Case Worker (Stepdown)

Connection Support; Oxford; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

30 days annual leave

Occupational sick pay

Health-related benefits

Eco travel incentives

Retail discounts

Learning & development

Supportive environment

Job summary

Connection Support is looking for a compassionate Case Worker to help people move from hospital into independent living in Headington, Oxford. You will work in a person-centred way to identify goals, assist with housing, benefits, health services, and community supports, and collaborate with hospital teams and housing providers.

The role is 37.5 hours per week, permanent, with a salary of £27,418–£28,541 per annum, dependent on experience.

Qualifications

• Experience of working within housing, homelessness, mental health, social care, substance misuse services, or supporting people with offending histories.
• An understanding of housing applications, welfare benefits, and tenancy responsibilities.
• The ability to build positive relationships and support people to achieve their goals.
• Good organisational skills and the ability to maintain accurate records and support plans.
• Basic IT skills, including the use of Outlook and Word.
• An understanding of the causes of homelessness and a commitment to delivering person-centred support.

Responsibilities

• Supporting clients to identify goals and develop plans for independent living.
• Helping people access accommodation, benefits, healthcare, and community resources.
• Providing practical and emotional support tailored to individual needs.
• Working collaboratively with hospital teams, local authorities, housing providers, and other partner agencies.
• Supporting clients to build confidence, independence, and positive support networks.

Skills

Housing & homelessness

Mental health awareness

Social care experience

Client support

Record keeping

Tools

Outlook

Word

Job description

We welcome applications from people of all backgrounds and are committed to increasing diversity, particularly encouraging candidates from underrepresented groups to apply.

Email: [e-mail]

Are you passionate about supporting people to access secure accommodation and prevent homelessness?

The number of people facing crisis is rising, whether due to homelessness, poor mental health, or other challenges. At Connection Support, we believe in a future where everyone can live free from crisis, and when challenges do arise, we’re there every step of the way.

About the Service

Our Stepdown Service in Headington provides short-term supported accommodation for people following discharge from hospital. The service helps individuals who are medically ready to leave hospital but require support to secure suitable accommodation and continue their recovery in the community.

The impact you will have

As a Case Worker, you will support people to transition safely from hospital into more independent living. Working in a person-centred way, you will help individuals access housing, benefits, health and wellbeing services, activities, and wider support networks that enable them to build confidence and maintain their recovery.

Key responsibilities include:

• Supporting clients to identify goals and develop plans for independent living.
• Helping people access accommodation, benefits, healthcare, and community resources.
• Providing practical and emotional support tailored to individual needs.
• Working collaboratively with hospital teams, local authorities, housing providers, and other partner agencies.
• Supporting clients to build confidence, independence, and positive support networks.

This is an exciting opportunity to make a real difference to people's lives at a critical point in their recovery journey. By helping people move on from hospital safely and successfully, you will support them to achieve greater independence and long-term wellbeing.

Contract details

Contract: Permanent

Hours : 37.5 hours per week

Salary: £27,418- £28,541, per annum, dependent on experience.

Location: Headington, Oxford

Closing Date: Thursday 10th September

Introduction calls: Monday 14th September

Our recruitment process includes a short introductory call with shortlisted candidates prior to interview. This is a chance for us to learn more about your interest in the role and for you to find out more about the opportunity.

Interviews: Friday 18th and Monday 21st September

About you

We're looking for someone who is compassionate, patient, and committed to helping people move forward in their lives. You'll be a good listener who can build positive relationships, work in a person-centred way, and support individuals to achieve greater independence following discharge from hospital.

you'll bring:

• Experience of working within housing, homelessness, mental health, social care, substance misuse services, or supporting people with offending histories.
• An understanding of housing applications, welfare benefits, and tenancy responsibilities.
• The ability to build positive relationships and support people to achieve their goals.
• Good organisational skills and the ability to maintain accurate records and support plans.
• Basic IT skills, including the use of Outlook and Word.
• An understanding of the causes of homelessness and a commitment to delivering person-centred support.

A full UK driving licence and access to a vehicle are essential, as the role includes supporting people to attend appointments and access services. Your main base will be our service in Headington.

This is a rewarding opportunity to support people at a crucial stage in their recovery journey, helping them regain confidence, build independence, and move on to stable accommodation and a brighter future.

What we offer in return

We have been named one of the UK's top 10 charities to work for by Best Companies and offer a generous benefits package, including:

• 30 days' annual leave (pro rata for part time) plus bank holidays
• Occupational sick pay
• Health-related benefits
• Eco travel incentives
• Retail discounts and more
• Ongoing learning and development opportunities
• A supportive and inclusive working environment

Equality, Diversity and Inclusion

Connection Support is committed to equality of opportunity and to creating a fair and inclusive environment where everyone feels valued and respected.

We welcome applications from people of all backgrounds and strongly encourage candidates from underrepresented groups and those with lived experience to apply.

If you require any adjustments or additional support at any stage of the recruitment process, please don't hesitate to get in touch, we are happy to discuss your requirements.

Connection Support is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people and expects all staff and volunteers to share this commitment.