Complex Needs Caseworker

Ygam; Oxford; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Development opportunities

Diverse workplace

Great benefits

Job summary

St Mungo's in Oxford is seeking a dedicated Complex Caseworker to join our Rough Sleeper team on a 12-month fixed term contract to support people with complex needs experiencing homelessness. The role focuses on person-centred interventions to help individuals move from rough sleeping into sustainable accommodation with tenancy sustainment.

You will work collaboratively with the Rough Sleeper Navigator Coordinator and Outreach colleagues, advocating for clients and managing a caseload to

Qualifications

• Excellent communication and networking skills.
• Understanding of working with people with complex needs (substance use, mental/physical health).
• Willingness to receive supervision/training and develop skills.

Responsibilities

• Oversee a caseload of clients transitioning from rough sleeping to accommodation.
• Coordinate health, housing, employment and training support for clients.
• Advocate for clients and build links with partner services to find sustainable recovery routes.

Skills

Communication

Networking

Relationship building

Understanding complex needs

Job description

Are you a creative person looking for role where you can make a lasting difference to people experiencing homelessness in Oxford?

This post is offered as a 12 month fixed term contract until 11 October 2027, or secondment for internal staff (maternity cover)

We are looking for a Complex Caseworker to join our Rough Sleeper team in Oxford who provide intensive support to people with complex needs experiencing homelessness. This passionate team offer person centred support service to help people who require a specialist intervention approach to support them through the transition from rough sleeping into sustainable accommodation.

In this role you will work collaboratively with the Rough Sleeper Navigator Coordinator and Outreach team as well as relevant partner agencies in Oxford to deliver sustainable outcomes to clients.

• You will advocate for clients who have been some of the most marginalised in the local area, to make a real and long lasting difference to their recovery.
• You'll be responsible for overseeing a caseload of clients and providing day to day support to clients with their transition from the streets into accommodation and independent living with a strong focus on tenancy sustainment and rescue.
• This includes working with people on health, housing, employment and training support. You will be given support to build strong relationships with a range of other services to find creative and sustainable routes to recovery for clients.
• You're typical working hours will be Monday - Friday, with flexibility to work outside of these hours at times to support the team through SWEP.

About you

Above all we are looking for people who share our values; who are passionate about supporting our clients to sustain their recovery. Even if you don’t think you match 100 % of the criteria, we would still like to hear from you as we value transferable skills. Potential can be equally as important as experience, so if you think you have what it takes, please do apply!

• If you have good communication skills, with the ability to network and build effective relationships with a variety of people,
• You should have a good working understanding of supporting vulnerable with complex needs, such as substance use, mental and physical health issues, and the ability to understand the difficulties they experience in accessing services that full meet their needs.
• We will provide you with support, supervision and training so that you can develop the necessary skills to offer a high quality service to clients.

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

Closing date: 10am on 23 September 2026

Interview and assessments on 6-9 October 2026

What we offer

• Excellent Development and Growth Opportunities
• A Diverse and Inclusive Workplace
• Great Pay and Other Benefits