Case worker Housing Retrofit - WMF2484e

Westmorland and Furness Council; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A local council in England is seeking an individual for its Housing Retrofit team to assist with the Warm Homes programme. The successful candidate will provide administrative support and ensure a high-level customer experience. Ideal candidates will have customer service expertise, strong administrative skills, and familiarity with housing retrofit initiatives. Benefits include a competitive pension, enhanced annual leave, and various employee perks. For inquiries, contact the Housing Retrofit Manager at the provided email.

Benefits

Competitive pension scheme

Enhanced annual leave allowance

Various perks and discounts

Qualifications

• Experience in a customer-facing role with a strong administrative background.
• Knowledge of housing retrofit and Government’s retrofit programmes is preferred.
• Ability to manage and organize workload independently.

Responsibilities

• Support delivery of the Warm Homes programme.
• Provide administrative support to the Housing Retrofit team.
• Establish and maintain effective team working and develop partnerships.

Skills

Customer experience

Administrative skills

Interpersonal skills

Communication skills

IT proficiency (Word, Excel)

Job description

This is an exciting opportunity working within the Housing Retrofit team to support the delivery of the new Warm Homes programme; providing a professional and high-level customer experience; and providing the team with administrative support to assist with the delivery of the programme and contracts, to improve the energy efficiency to resident’s homes.

You will have customer experience and a strong administrative background, ideally with a knowledge of housing retrofit. Excellent interpersonal, and communication skills are essential to further establish and maintain an effective team working and develop partnerships.

Who we are looking for…

You will be dynamic and flexible, with a can‑do attitude and a strong focus on delivery. You should be a team player but be able to organise your own workload and be committed to providing a high standard of customer service. You will have high competency with IT in particular Word and Excel, and ideally have a knowledge of the Government’s retrofit programmes.

You will be part of a flexible and responsive Housing Team where we work together to get the job done.

What can we offer you!

Working at Westmorland and Furness Council you will receive a variety of benefits, including a competitive pension scheme, enhanced annual leave allowance and other various perks and discounts schemes. For more information about life at Westmorland and Furness Council and what we can offer you, please visit our Careers site. Our benefits | Careers (westmorlandandfurness.gov.uk)

Would you like to find out more?

For further information about this role, such as responsibilities and essential criteria please view the below attachments:

• Post Specification
• Role Profile

For an informal chat or further details, please contact Patrick Jenner, Housing Retrofit Manager [e-mail]

To apply please click the Apply Now link below.