Case Manager - Individual Commissioning

NHS; Telford; On-site; GBP 30,000 - 40,000; Full time

Job summary

A regional healthcare provider in Telford is seeking a Case Manager to coordinate case management for patients with complex needs. The role demands a qualified nurse or social worker, with a current NMC or HCPC registration. Responsibilities include ensuring compliance with health care regulations, assessing patient care needs, and working collaboratively with a multidisciplinary team. Opportunities for professional growth and leadership are provided in a supportive environment, alongside flexible working arrangements and other employee benefits.

Benefits

Flexible working arrangements

Pension scheme

Generous annual leave allowance

Training and support networks

Qualifications

• Significant experience in a clinical field.
• Ability to analyse information and recommend actions.
• Experience in assessment and commissioning.

Responsibilities

• Coordinate case management for patients in need.
• Ensure compliance with local and national health requirements.
• Monitor and evaluate care needs and provisions.

Skills

Communication skills

Analytical skills

Organizational skills

Knowledge of case management

Education

Registered with the NMC/HCPC

Job description

Case Manager - Individual Commissioning

The closing date is 14 January 2026

The case management team is responsible for the case management co‑ordination for patients with learning disabilities, mental health, physical health and complex needs. Patients' needs are met and regularly reviewed in line with national requirements for patients eligible for NHS Continuing Healthcare (CHC), working within the Shropshire, Telford and Wrekin ICB. As a case manager, you will need to have a qualification as a registered nurse or social worker.

You must possess a current NMC or HCPC registration and have the ability to travel within the locality, with occasional requirement for travel out of county.

You will be expected to have an understanding of the National Framework for NHS Continuing Healthcare and Funded Nursing Care, in particular the elements in relation to patient reviews. Knowledge of the Mental Health Act, particularly s117 eligibility is desirable as is experience of the application of the Mental Capacity Act, Best Interest decision making, Deprivation of Liberty Safeguards (DOLS) and Court of Protection matters.

Ideally, you will be an experienced CHC assessor and commissioner, however, if you have experience of case management and do not have CHC experience we would still like to hear from you.

Main duties of the job

We are looking for a person with a background in patient assessment, experience in liaison with the multidisciplinary team and a knowledge of/or experience of care provision. You will observe and evaluate care needs and signpost and direct to inform the most appropriate care provision to meet those identified needs. As a case manager you will be able to make a positive difference to the lives of those you work with, monitoring quality and assurance and financial agreements to enable value for money for the NHS and the patient. You will have learning and development opportunities to develop clinical knowledge of complex care and conditions, key skills in communication and liaison with multiple professional services and provider services. You will have opportunity to attend National and local forum to positively contribute towards NHS change and development. You will develop key leadership, organisational skills and develop IT and digitalising the recording systems in place.

About us

NHS Shropshire, Telford and Wrekin was created on 1 July 2022 and is responsible for planning and buying a wide range of health and care services for of Shropshire, Telford and Wrekin. These include GP and primary care services, hospital care, community healthcare and mental health services. We also have a duty to monitor these services to ensure they provide a high level of care and are value for money. We are clinically led and work closely with the 51 GP practices across the county. This means we can have closer links to our patients so we can develop more personalised local health services currently the ICB is Clustering with Stoke And Staffordshire ICB.

In return, we provide a supportive environment in which to learn and develop, with the opportunity to further your skills and career within an exciting and evolving environment. Joining our inclusive and innovative team comes with a range of benefits including flexible & agile working arrangements, pension scheme and generous annual leave allowance. With our training schemes and support networks, you will be empowered to play a leading role in the future of healthcare, whatever your specialism or interest. And as a member of NHS staff you will receive plenty of discounts too.

Job responsibilities

Job Summary

The postholder is accountable to the Head of All Age Continuing Care and Individual Commissioning and responsible to the Case Management Team Manager. The postholder will be supported by a Team Leader.

The postholder is expected to work across the breadth of specialties according to their competency levels. For example, all of the team will be expected to cover Personal Health Budgets (PHB) or appeals, but only those competent to cover childrens or Learning Disabilities (LD) would be expected to do so.

Take an active role and work as an expert clinician in facilitating and/or providing professional support, commissioning and case management of patients eligible for NHS Continuing Care, NHS Funded Nursing Care, CYP Continuing Care, those in receipt of joint or integrated funding and patients subject to various sections of the Mental Health Act. This will encompass patients with complex physical, mental health and learning disability needs.

The postholder will have case management responsibility for a group of assigned patients and be responsible for ensuring that their health and care needs are met and regularly reviewed in line with local and national requirements and undertake eligibility assessments as indicated.

The postholder will undertake formal and informal teaching and training as needed. The candidate will possess expert knowledge and understanding of the process and commissioning approval system related policy and procedures relevant to the role.

The postholder will provide representation to a variety of multidisciplinary team meetings and panels.

The postholder will support teams to ensure that the portfolio of tasks/projects are planned, managed and delivered effectively.

The postholder will support and inform the targeting of resources, monitoring, implementation and evaluation of the tasks/projects by providing high quality support including complex information and analysis, communications and stakeholder management.

The postholder will ensure accurate and open communication and co‑ordination with a range of organisations and individuals.

The postholder will be a key member of the team as well as supporting effective communication and stakeholder management, both internally and externally.

The postholder will ensure PHBs are promoted and implemented for their case load.

The postholder will undertake all required clinical and commissioning activity for patients on their caseload including following the DOLS process and once implemented Liberty Protection Safeguards (LPS), including undertaking mental capacity assessments, Court of Protection requirements and all requirements under the LPS legislation.

Person Specification

• Significant experience of working in a relevant clinical field.
• Clear communicator with excellent writing, report writing and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately for diverse audiences.
• Ability to analyse and interpret information, pre‑empt and evaluate issues, and recommend and appropriate course of action to address the issues.
• Takes decisions on difficult and contentious issues where they may be a number of courses of action.
• Ability to work on own initiative and organise own workload without supervision working to tight and often changing timescale.
• Demonstrate a strong desire to improve performance and make a difference by focusing on goals.
• Experience of assessment and commissioning (writing care plans etc).
• A good understanding of the health social care environment and roles and responsibilities within this.
• Commissioning experience.
• MCA/BI/DOLS/COP.

Experience & Knowledge

• Knowledge and understanding of case managing patients.
• Understanding of triaging.

Qualifications

• Registered with the NMC/HCPC.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

NHS Shropshire, Telford and Wrekin Integrated Care Board