Case Administrator

Brook Street; Chorley; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Onsite parking

Office-based

Job summary

Brook Street is recruiting a Case Administrator for an onsite role in Chorley. You will support case administration for people on probation and victims, maintaining accurate information in approved databases and coordinating between agencies.

The role requires strong communication, initiative, and proficiency with MS Word/Excel, with general reception duties and safeguarding responsibilities. Full-time, Mon-Fri, 9am-5pm, with onsite parking and vetting requirements.

Qualifications

• Strong communication skills, both verbal and written.
• Ability to work independently and manage tasks with accuracy and pace.
• Confidence using databases and standard MS Office tools.

Responsibilities

• Set up and maintain probation and victim information on approved databases.
• Coordinate referrals and liaise between offender management, victims, and external agencies.
• Prepare and file case records and management information within required standards and timescales.
• Provide reception and telephone enquiry support and act as a single point of contact for specialist work.

Skills

Communication

Initiative

Databases & IT

MS Word

Excel basics

Numeracy

Equality & Inclusion

English proficiency

Job description

Case Administrator
Location: Chorley (Onsite)

If you're an organised, people-focused administrator who thrives on accurate processes and clear communication, this could be the role where your skills truly make a difference. Our Client is hiring for a reputed client within the Probation Office in Chorley-supporting people on probation and victims through efficient, well-managed case administration.

What you'll be doing:

• Set up and maintain accurate people on probation and victim information on approved databases
• Support the administration of referrals and coordination between offender management, victims, interventions, service providers and external agencies to help improve outcomes and reduce re-offending
• Prepare, maintain and collate case records, files and management information to required standards and within timescales
• Receive and distribute communications appropriately (telephone, paper, and email)
• Provide cover for reception and telephone enquiry support
• Act as a single point of contact within the unit for specialist area work, as required
• Deal fairly and effectively with a range of people on probation, including those who may be in crisis, distressed, or display inappropriate/aggressive behaviour-seeking appropriate support when needed
• Make practical arrangements to help deliver the Sentence Plan (e.g., appointments and directions)
• Carry out enforcement administration as required
• Issue petty cash/vouchers/warrants for travel costs when needed and keep suitable records in line with local procedures
• Organise the availability of equipment, materials and facilities for case-related activities; report faults and arrange replacements/repairs as agreed
• Support meetings as required (agenda, notes/minutes and action points)
• Ensure work is carried out in line with Health and Safety policies, including required equipment testing
• Provide cover within the unit and support other units within the LDU and Division as appropriate
• Carry out safeguarding children duties in line with statutory responsibilities and agency policies
• Reinforce pro-social behaviour and challenge anti-social behaviour and attitudes, consistently and appropriately

What you'll bring:

• Strong communication skills (verbal and written), with the confidence to speak with a wide range of individuals
• Ability to work on your own initiative and manage tasks with accuracy and pace
• Confidence using databases, along with good keyboard and IT skills
• Solid MS Office Word skills, plus basic Excel capability
• Basic numeric skills
• A commitment to equality and inclusion, and an understanding of how it connects to the work you do
• The ability to fulfil spoken aspects of the role confidently through the medium of English

Additional information:

• Full-time, fully office based: Mon-Fri, 9am-5pm (37 hours per week)
• Pay rate: £12.71
• Level of clearance required: HMPPS vetting (subject to security and identity checks prior to starting)
• Onsite Parking

The assignment runs until 18/04/27 with the possibility of extending

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.