Case Administrator

Brook Street; Crewe; On-site; GBP 24,000 - 25,000; Full time

Job summary

Brook Street is recruiting for a Full-Time Temporary Case Administrator with the National Probation Service in Crewe. The role involves setting up and maintaining offender and victim records, coordinating referrals, and supporting risk management through accurate data handling.

You will manage communications across phone, email, and paper, provide reception cover, and act as a point of contact for specialist areas while maintaining professionalism and empathy in challenging situations.

Qualifications

• Strong administrative skills with proficiency in Microsoft Office.
• Excellent written and verbal communication skills.
• Ability to handle sensitive situations with professionalism and empathy.
• Organised, motivated, and capable of managing multiple priorities.

Responsibilities

• Setting up and maintaining accurate offender and victim information on approved databases.
• Managing referrals and fostering relationships between offenders, victims, service providers, and external agencies to support risk management and reduce reoffending.
• Preparing, maintaining, and collating case records, files, and management information in line with standards.
• Handling communications via telephone, email, and paper, ensuring information is received and distributed appropriately.
• Providing cover for reception and telephone enquiry services.
• Acting as a single point of contact within the team for specialist areas as required.
• Dealing professionally and effectively with service users, including those in distress or displaying challenging behaviour, seeking support when necessary.
• Making practical arrangements such as appointments and directions for Sentence Plan implementation.
• Performing other administrative duties as needed.

Skills

Administrative skills

Microsoft Office

Written & verbal communication

Multitasking & organization

Job description

Full-Time Temporary Case Administrator - National Probation Service

Location: Crewe

Contract: 6 months (with potential for extension)

Hours: Monday to Friday, 37 hours per week

Hourly Rate: £12.71

What you’ll be doing:

• Setting up and maintaining accurate offender and victim information on approved databases
• Managing referrals and fostering relationships between offenders, victims, service providers, and external agencies to support risk management and reduce reoffending
• Preparing, maintaining, and collating case records, files, and management information in line with standards
• Handling communications via telephone, email, and paper, ensuring information is received and distributed appropriately
• Providing cover for reception and telephone enquiry services
• Acting as a single point of contact within the team for specialist areas as required
• Dealing professionally and effectively with service users, including those in distress or displaying challenging behaviour, seeking support when necessary
• Making practical arrangements such as appointments and directions for Sentence Plan implementation
• Performing other administrative duties as needed

What you’ll bring:

• Strong administrative skills with proficiency in Microsoft Office
• Excellent written and verbal communication skills
• Ability to handle sensitive situations with professionalism and empathy
• Organised, motivated, and capable of managing multiple priorities

Additional information:

• Successful candidates will undergo HMPPS vetting, which may take approximately 6 weeks.
• The role involves a thorough background check, including DBS, employment, education, and address verification over the past five years.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.