Admin Officer

Brook Street; Stockport; On-site; GBP 34,440,000 - 41,328,000; Full time

Job summary

Brook Street is hiring a Customer Service Administrator (Hearings & Judicial Support) in Stockport. The role involves on-site support for hearings, handling inquiries by phone, email, and in person, and signposting users to appropriate services.

DBS required, on-site five days a week, with pay at £12.86 per hour. You will work within the judicial support team, ensuring accurate data entry, diary coordination, scheduling, and adherence to listing policies while maintaining confidentiality and

Qualifications

• Strong customer service and administrative ability.
• Confidently communicate with a wide range of people.
• Careful with accuracy, confidentiality and compliance.
• Calm, professional problem-solving, especially when handling complaints or urgent requests.

Responsibilities

• Undertake administrative tasks to prepare for, facilitate, and support the smooth running of hearings.
• Provide support face to face, telephone and written correspondence and signpost users to the right services.
• Use service scripts and knowledge articles to give clear, consistent information for users with specific or complex needs.
• Follow complaints procedures, respond promptly to prevent escalation and update OPTIC as required.
• Process work using standard procedures to meet performance targets and maintain standards.
• Handle case files with accurate data entry and secure information management.
• Support jury service administration, including selection, deferral, reassignment, attendance tracking and processing related expenses.
• Assist with listing and scheduling, support urgent matters and adherence to listing policies.
• Provide dedicated judicial business support such as diary coordination and local administrative tasks.
• Support enforcement procedures, including financial assessments and producing basic reports.
• Contribute to health and safety operations under guidance.
• Identify risks relating to HMCTS buildings and inform the SPoS.

Skills

Customer service

Administrative ability

Clear communication

Confidentiality and compliance

Job description

Customer Service Administrator (Hearings & Judicial Support)

Location: Stockport

If you're someone who takes pride in helping people, thrives on clear communication, and enjoys keeping things running smoothly behind the scenes, this is a great opportunity. Our Client is hiring for a reputed client where your customer service skills will directly support users to access justice with confidence.

What you’ll be doing:

• Undertake administrative tasks to prepare for, facilitate, and support the smooth running of hearings
• Provide support (face to face, telephone-both incoming and outbound, and correspondence in a range of formats) and signpost users to the right available services
• Use service scripts and knowledge articles to give clear, consistent, and accurate information-especially for users with specific or complex needs
• Follow complaints policies and procedures, responding promptly to prevent escalation and updating OPTIC as required
• Process work using standard operating procedures to meet performance targets and maintain operational and service standards
• Handle case files with accurate data entry and secure information management, complying with retention and data loss protocols
• Support jury service administration, including selection, deferral, reassignment, attendance tracking, and processing related expenses and court fees
• Assist with listing and scheduling, supporting urgent matters and adherence to listing policies
• Provide dedicated judicial business support such as diary coordination and local administrative tasks
• Support enforcement procedures, including financial assessments, aiding fine collection, and producing basic statistical and financial reports
• Contribute to health and safety operations (PEEPs, facility checks, issue logging, and key/safety governance) under team leader guidance
• Identify risks relating to HMCTS buildings and inform the Senior Person on Site (SPoS) as required, taking immediate action where necessary

What you’ll bring:

• Strong customer service and administrative ability
• Confidence communicating clearly and consistently with a wide range of people
• A careful approach to accuracy, confidentiality, and compliance
• Calm, professional problem-solving-particularly when handling complaints or urgent requests

Additional information:

• Basic DBS required
• On site 5 days a week

Pay: £12.86 per hour (Monday-Friday)

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.