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Brook Street; Crewe; On-site; GBP 24,000 - 25,000; Full time

Job summary

Brook Street is recruiting a Full-Time Temporary Case Administrator for the National Probation Service in Crewe. The role involves managing offender and victim records, referrals, and information across approved databases, with a focus on risk management and reducing reoffending.

DBS and background checks apply as part of vetting. The position is 37 hours per week, Monday to Friday, with an hourly rate of £12.71.

Qualifications

• Strong administrative skills with proficiency in Microsoft Office.
• Excellent written and verbal communication skills.
• Ability to handle sensitive situations with professionalism and empathy.
• Organised, motivated, and capable of managing multiple priorities.

Responsibilities

• Setting up and maintaining accurate offender and victim information on approved databases
• Managing referrals and fostering relationships between offenders, victims, service providers, and external agencies to support risk management and reduce reoffending
• Preparing, maintaining, and collating case records, files, and management information in line with standards
• Handling communications via telephone, email, and paper, ensuring information is received and distributed appropriately
• Providing cover for reception and telephone enquiry services
• Acting as a single point of contact within the team for specialist areas as required
• Dealing professionally and effectively with service users, including those in distress or displaying challenging behaviour, seeking support when necessary
• Making practical arrangements such as appointments and directions for Sentence Plan implementation
• Performing other administrative duties as needed

Skills

Microsoft Office

Written & Verbal Communication

Empathy

Organizational Skills

Job description

Full-Time Temporary Case Administrator - National Probation Service

Location: Crewe

Contract: 6 months (with potential for extension)

Hours: Monday to Friday, 37 hours per week

Hourly Rate: £12.71

Our client, a reputable organisation supporting community safety and offender management, is hiring for a dedicated Case Administrator to join their team in Crewe. This is a full-time, temporary role offering a meaningful opportunity to contribute to positive outcomes within the Probation Service.

What you'll be doing:

• Setting up and maintaining accurate offender and victim information on approved databases
• Managing referrals and fostering relationships between offenders, victims, service providers, and external agencies to support risk management and reduce reoffending
• Preparing, maintaining, and collating case records, files, and management information in line with standards
• Handling communications via telephone, email, and paper, ensuring information is received and distributed appropriately
• Providing cover for reception and telephone enquiry services
• Acting as a single point of contact within the team for specialist areas as required
• Dealing professionally and effectively with service users, including those in distress or displaying challenging behaviour, seeking support when necessary
• Making practical arrangements such as appointments and directions for Sentence Plan implementation
• Performing other administrative duties as needed

What you'll bring:

• Strong administrative skills with proficiency in Microsoft Office
• Excellent written and verbal communication skills
• Ability to handle sensitive situations with professionalism and empathy
• Organised, motivated, and capable of managing multiple priorities

Additional information:

• Successful candidates will undergo HMPPS vetting, which may take approximately 6 weeks.
• The role involves a thorough background check, including DBS, employment, education, and address verification over the past five years.

If you're organised, proactive, and eager to make a difference in community safety, we encourage you to apply online today. Join a team committed to supporting positive change and reducing reoffending through effective administration and partnership working.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.