Admin Officer

Brook Street; Camborne; On-site; GBP 14,000 - 21,000; Part time

Job summary

Brook Street is seeking a Part-time Admin Officer in Camborne to support Probation Service activities with accuracy and discretion. The role focuses on timely administration and handling sensitive information.

Responsibilities include maintaining probation records, managing referrals, and coordinating communications by phone, paper, and email. Evening reception cover is included in the role, with an emphasis on detail and pro-social conduct.

Qualifications

• Experience handling sensitive information in a professional setting.
• Strong attention to detail and organisation.
• Proficient in MS Word and basic Excel.

Responsibilities

• Maintain accurate probation and victim information on databases.
• Administer referrals and manage relationships with stakeholders.
• Prepare and collate case and management records to standard.
• Receive and distribute information via telephone, paper, and email.
• Provide reception/telephone cover including occasional evenings.
• Support safeguarding and implement health and safety policies.

Skills

Database usage

Attention to detail

MS Office (Word)

Excel basics

Verbal and written communication

Initiative

Handling sensitive information

English proficiency

Tools

MS Office

Excel

Job description

Admin Officer Part-time
Location: Camborne TR14-8DN Monday-Friday 9am-5pm Pay rate: £12.71

If you're someone who thrives on keeping things running smoothly, enjoys detailed admin work, and wants to contribute to positive outcomes, we'd love to hear from you. Our client is hiring for an Admin Officer within the Probation Service-supporting staff and people on probation through accurate processes, timely administration, and a careful approach to sensitive information.

What you'll be doing:

• Maintain accurate people on probation and victim information on approved databases
• Support the administration of referrals and the relationships between offender management, victims, interventions, service providers and external agencies
• Prepare, maintain and collate case and management records to required standards
• Receive and distribute information and communications via telephone, paper and email
• Provide cover for reception and telephone enquiries (including evening cover as part of the role)
• Act as a single point of contact within the unit for specialist area tasks, as required
• Make practical arrangements to support the implementation of the Sentence Plan (appointments, directions and similar)
• Carry out enforcement administration as required
• Handle travel-related admin tasks such as issuing petty cash/vouchers/warrants where necessary, keeping records in line with local financial procedures
• Organise equipment, materials and facilities needed for case activities
• Report faulty equipment/materials and arrange replacement/repair as agreed
• Support meetings by organising, taking and distributing notes/minutes and action points
• Undertake safeguarding children duties in line with statutory responsibilities and agency policies
• Follow Health and Safety policies and undertake equipment tests as required
• Demonstrate pro-social modelling by reinforcing pro-social behaviour and challenging anti-social behaviour
• Support out-of-hours responsibilities when required, adhering at all times to policy around confidential information

What you'll bring:

• Commitment to equality and inclusion, and understanding how it applies to your work
• Ability to use databases confidently, with strong organisation and attention to detail
• Good keyboard and IT skills, including MS Office Word and basic Excel skills
• Confident verbal and written communication skills to deal with a wide range of individuals
• Ability to work on your own initiative and manage your workload effectively
• Confidence dealing with people on probation, including those who may be in crisis, distressed, or display inappropriate/aggressive behaviour-always seeking appropriate support in line with office procedures
• Strong administrative judgement around sensitive information and confidential records
• Ability to fulfil spoken aspects of the role in English with confidence

Additional information:

• Part-time: 12 hours per week, including evening cover
• Security and identity checks apply prior to taking up post
• External candidates are subject to a 6-month probation period; internal candidates are subject to probation if they have not already served one within HMPPS
• All staff are required to declare whether they are a member of a group or organisation

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.