case administrator

Brook Street; Greater London; Hybrid; GBP 28,000 - 30,000; Full time

Job summary

Brook Street in London is seeking a Case Administrator (AO) for Probation Services. You will manage offender records, schedule Initial Sentence Plan appointments, and support multiple units with accurate data across databases and paper systems.

Role requires strong IT skills, clear communication, attention to detail, and the ability to handle sensitive situations calmly. Hybrid pattern: 3 days in the office/2 days at home, 37 hours per week.

Qualifications

• Proficient with MS Office (Word, Excel, PowerPoint).
• Strong verbal and written communication skills.
• Good numeracy and careful record handling.
• Ability to work independently while keeping accuracy.
• Confident handling sensitive situations calmly.
• Organised, with ability to prioritise workload.

Responsibilities

• Set up and maintain offender information on approved databases and paper systems as part of case documents.
• Arrange appointments listed in the Initial Sentence Plan, ensuring nothing is missed.
• Share relevant information with the Offender Management Team and others as needed.
• Produce, update and maintain case and report lists to a high standard.
• Support administration for court-based activities, keeping files up to date.
• Receive and distribute information across multiple channels (phone, email, post).
• Maintain diaries and provide reception and telephone enquiry service.
• Check data for missing or inaccurate information and correct as needed.
• Input information into computerised records and spreadsheets, including statistics.
• Support monitoring of compliance and help with enforcement administration where required.
• Organise resources for case activities and report faults promptly.
• Attend meetings and provide admin support, including note-taking.

Skills

MS Office

Communication

Attention to detail

Numeracy

Initiative

Records management

Job description

Case Administrator (AO) - Probation Services

Location: London (Mitre House, Borough High Street)

Additional information

• Pay rate: £14.91 per hour
• Working pattern: 37 hours, Monday to Friday (3 days in office / 2 days working from home)

If you're organised, confident with information systems, and you enjoy making sure important details land accurately and on time, this is a role where your admin support genuinely matters. Our Client is looking for a Case Administrator to help keep offender records, schedules and documentation running smoothly within a busy operational environment.

What you'll be doing:

• Set up and maintain offender information on approved databases and paper systems as part of case documents
• Arrange all required appointments listed in the Initial Sentence Plan, ensuring nothing is missed
• Share relevant information with the Offender Management Team, Interventions Unit and/or Visor Unit as needed
• Produce, update and maintain case and report lists to a high standard (including documents that may be shared externally)
• Support administration for court-based and sentence-related activities, keeping files and records complete and up to date
• Receive and distribute information across multiple channels (telephone, email, post, trackers), responding appropriately
• Maintain accurate diaries and provide an effective reception and telephone enquiry service
• Keep data consistent by checking for missing/inaccurate information and taking the right steps to correct it
• Input and maintain information in computerised record systems and spreadsheets, including statistical tracking
• Support monitoring of compliance/non-compliance and help with enforcement administration where required
• Organise resources and equipment needed for case activities, and report faults/hazards promptly
• Attend meetings as appropriate and provide administration support, including note-taking when required

What you'll bring:

• Strong IT capability, with confidence using MS Office (especially Word, Excel and PowerPoint)
• Strong verbal and written communication skills, with the ability to interact professionally with a wide range of people
• Basic numeric skills and a careful, detail-focused approach to records, data and paperwork
• The ability to work on your own initiative while maintaining accuracy and timeliness
• Confidence handling sensitive situations calmly, including where people may be in crisis or display challenging behaviour
• A practical, organised mindset-able to prioritise workload and keep records and schedules flowing

Ready to bring structure, accuracy and calm to a role that keeps cases moving?

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.