Administration Officer

Brook Street; Liverpool; On-site; GBP 17,000 - 22,000; Full time

Job summary

Brook Street in Liverpool is seeking an Administration Officer to support the Enforcement team within the Probation Service. The role is fully office-based, Mon-Fri, 9am-5pm (37 hours per week), with a pay rate of £12.71 per hour and assignment length to 31 March 2027, with possible extension.

You will manage case records, handle information by phone, email and paper, and act as a single point of contact for specialist areas.

Qualifications

• Proficient in Microsoft Office, especially Excel, with typing and data-entry accuracy.
• Confident in liaising with senior colleagues and handling day-to-day queries professionally.
• Strong data handling and meticulous record-keeping to required standards.

Responsibilities

• Prepare, maintain and collate case records and management information to standards and timescales.
• Receive and distribute information by phone, email, and paper using appropriate approaches.
• Act as a single point of contact within the unit for specialist areas as required.
• Support appointment and practical arrangements linked to Sentence Plan implementation.
• Carry out enforcement administration, including petty cash/vouchers/warrants for travel costs with proper records.
• Support meetings with agenda, notes/minutes and action points.

Skills

Microsoft Office

Excel

Data handling

Record keeping

Communication skills

Independent working

Equality and inclusion

Tools

MS Word

Database software

Job description

Administration Officer
Location: Liverpool, Cheadle Avenue, L13
Working Hours/Pattern: Fully office-based role, Mon-Fri, 9am-5pm (37 hours per week)
Pay Rate: £12.71 per hour
Length of assignment: runs until 31/03/27, with possible extension

If you're someone who enjoys bringing structure to busy workdays, keeping records accurate, and supporting teams to deliver outcomes that matter-this could be the right role for you. Our Client is looking for an organised, confident administrator to support an Enforcement team within the Probation Service.

What you'll be doing:

• Prepare, maintain and collate case records, files and management information to required standards and timescales
• Receive and distribute information and communications by phone, email and paper, using an appropriate approach
• Act as a single point of contact within the unit for specialist areas as required
• Support appointment and practical arrangements linked to implementation of the Sentence Plan
• Carry out enforcement administration, including issuing petty cash/vouchers/warrants for travel costs where needed (with records kept in line with local procedures)
• Support meetings as required (agenda, notes/minutes and action points)

What you'll bring:

• Strong knowledge of Microsoft Office, with experience using Excel
• Confidence liaising with senior colleagues and handling day-to-day queries professionally
• Strong all-round office skills, including accurate data handling and record keeping
• Ability to use databases and good keyboard/IT skills, with proficiency in MS Office Word and basic skills in Excel
• Good verbal and written communication skills, with the ability to work with a wide range of people-including those who may be distressed or display inappropriate/aggressive behaviour
• The ability to work on your own initiative
• A commitment to equality and inclusion, and awareness of how this connects to the work you do

Additional information:

You will need to complete security and identity checks prior to starting including HMPPS vetting which can take approximately 4-6 weeks

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.