Cartref Plumber

Dwr Cymru Cyf; Wales; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading water service provider in the UK is seeking a Plumbing Technician to undertake plumbing repairs and deliver water efficiency education to customers. The successful candidate will require GCSE qualifications, a plumbing qualification, and good communication skills. Core hours are Monday to Friday, with a company vehicle provided. The role emphasizes customer service and compliance with health and safety procedures, driving water efficiency across the community.

Benefits

Variable pay schemes

Enhanced employer pension contributions

Free mortgage brokering services

Gym and fitness discounts

Cycle-to-work scheme

Qualifications

• 5 GCSE grades (or equivalent qualification) including English and Maths.
• Plumbing qualification (NVQ 2 or equivalent) required.
• Current, full valid UK driving licence necessary.

Responsibilities

• Responsible for undertaking plumbing repairs in domestic and non-domestic properties.
• Deliver behaviour-changing education on water efficiency.
• Ensure compliance with all company Health and Safety Procedures.

Skills

Good interpersonal skills

Excellent problem-solving skills

Good communication skills

IT skills including Microsoft Office packages

Education

5 GCSE grades including English and Maths

Plumbing qualification (NVQ 2 or equivalent)

Job description

Responsibilities

1. Responsible for undertaking plumbing repairs in domestic and non-domestic properties (e.g. toilet, tap and trough repairs) that align with the Cartref principles in a safe and competent manner that provides excellent customer service.
2. Deliver behaviour‑changing education to customers on water efficiency to encourage a reduction in customer demand and drive the efficient use of water within our customer base.
3. Install basic water‑efficiency products within customer properties (hose guns, shower heads) on water‑efficiency visits.
4. Represent Welsh Water in the community (ad‑hoc), to promote Water Efficiency as well as other Welsh Water support schemes.
5. Report on delivery outputs through our corporate system in a compliant and accurate manner.
6. Review customer report videos and update corporate systems in a timely manner.
7. Have a sound understanding of the Water Supply (Water Fittings) Regulations (1999).
8. Support the Private Leakage workstream and/or Cartref programme where required.
9. Act as an initial point of escalation/support to other inspectors within the team and wider teams on technical issues and customer enquiries.
10. Ensure compliance with all company Health and Safety Procedures, prioritising the safety of yourself, colleagues, contractors and customers, and undertake additional H&S duties (e.g. Safety Conversations, Briefings, etc.).
11. Obtain and maintain Water Safe accreditation and remain up‑to‑date with all other mandatory company training.
12. Deliver a high standard of customer service in line with our company values.

Who You’ll Work With

Internal: Welsh Water Senior Staff, Water Engineering wider team, Vulnerability Team, OCC and BCC Team

External: Domestic and Non‑Domestic Customers, External Stakeholders (e.g. Housing associations, Local Authorities)

Qualifications

• 5 GCSE grades (or equivalent qualification) including English and Maths, or experience in water distribution networks
• Good interpersonal skills (e.g. building rapport, listening effectively)
• Excellent problem‑solving skills
• Plumbing qualification (NVQ 2 or equivalent)
• Good communication skills (e.g. clear and concise)
• IT skills including Microsoft Office packages
• Current, full valid UK driving licence

Good to Know

• A company vehicle will be provided
• Core working hours Monday – Friday (8:30 – 16:30)
• The successful candidate must be willing to participate in a standby rota if required

About Welsh Water

Dŵr Cymru Welsh Water keeps 3 million people healthy each day with safe, reliable water, and takes away wastewater to clean, before returning it safely to our beautiful rivers and seas. To deliver high‑quality, essential services that protect the health of our customers, colleagues and environment, we need people who deliver on our vision. This is achieved by living our core values and core behaviours. The security of our people, assets and information is key – we seek individuals who understand and comply with company security objectives. We value diversity and inclusion, and especially welcome applications from minority groups including Black, Asian and Minority Ethnic people, Females, LGBT+, Non‑binary and people with disabilities. Our culture is built on trust, openness, respect, commitment and honesty, and our colleagues are proud to work here.

Legal Notice

Dŵr Cymru Cyf, a limited company registered in Wales No. 2366777. Registered office: Linea, Fortran Road, St. Mellons, Cardiff CF3 0LT © Dŵr Cymru Cyf 2019.

Benefits

• Variable pay schemes (your salary band remains the same, but performance‑based incremental within‑band increase and a yearly incentive)
• Option to purchase additional annual leave up to 5 days per year
• Enhanced employer pension contributions – up to 11% employer contributions
• Free mortgage brokering services
• Enhanced family‑friendly policies
• Progression opportunities, including funded training, coaching and mentoring programmes
• Gym and fitness discounts and high‑street shopping
• Cycle‑to‑work scheme
• Discounts at all Welsh Water visitor attraction centres and gift shops
• Car‑leasing scheme and free on‑site parking at all sites
• Health CashBack scheme and access to an online GP service
• Employee assistance programme for employees and immediate family
• Many more can be found on our website.

Background Checks

Due to the nature of the industry, we require satisfactory references, post‑offer medical clearance and a criminal records Basic Disclosure check for all new employees. Some roles may require additional checks and security clearance. The offer is subject to all checks being satisfied. Further information on how to complete these checks will be provided via email once you have accepted the offer.