Careers Client Relationship Manager

Cambridge University Press & Assessment; Hartford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading academic publishing organization in England is seeking a Client Relationship Manager to support business development and manage relationships with high-profile clients. This role involves delivering exceptional value to clients through strategic partnerships and collaboration. Candidates should have proven experience in client management and strong communication skills. The position offers competitive benefits and a supportive culture focused on professional growth.

Benefits

28 days annual leave plus bank holidays

Private medical and Permanent Health Insurance

Discretionary annual bonus

Group personal pension scheme

Life assurance up to 4 x annual salary

Green travel schemes

Qualifications

• Proven experience in client relationship management or strategic partnerships.
• Strong understanding of client management principles.
• Ability to build trust with senior stakeholders.
• Experience managing complex, multi-stakeholder projects.

Responsibilities

• Build and maintain strong relationships with clients.
• Manage client deal rooms and digital assets.
• Deliver high quality client experiences.
• Support proposals and pitches aligned with client ambitions.

Skills

Client relationship management

Account management

Interpersonal skills

Communication skills

Project management

Commercial awareness

Organisational skills

Tools

Salesforce

Job description

Overview

The purpose of this role is to support our business development team in growing and retaining a high profile, international client base. You will play a key part in nurturing strong, long term partnerships with global organisations, ensuring they gain exceptional value from their engagement with Cambridge.

About the team: Cambridge Online Education is building a newly developed commercial team to drive growth and innovation in professional online learning for organisations worldwide. We are seeking a talented and motivated Client Relationship Manager to join us at this exciting stage as we move from start up to scale up.

Responsibilities

• Build and maintain strong, consultative relationships with high profile UK and international clients.
• Act as a trusted advisor, ensuring clients maximise the value of their engagement with Cambridge.
• Manage digital assets and client deal rooms, keeping them aligned with client priorities.
• Collaborate with business development and operations teams to ensure exceptional delivery of programmes and experiences.
• Represent the client’s needs within the University, coordinating bespoke activities and events.
• Deliver high quality client experiences including events, workshops and alumni programmes.
• Partner with business development colleagues to identify growth opportunities within existing accounts.
• Support proposals and pitches that align Cambridge's capabilities with client ambitions.
• Contribute to the development of strategic deals, informed by operational and client insights.
• Drive renewals and strategic reviews to strengthen long term client partnerships.
• Act as the central point of coordination for corporate client delivery across the project lifecycle.
• Work closely with academics, instructional designers, marketing teams and other experts to ensure programmes meet Cambridge's high standards.
• Champion a "One Cambridge" approach, ensuring consistency and excellence across every client interaction.

Qualifications

• Proven experience in client relationship management, account management, or strategic partnerships, ideally in education, consultancy, or professional services.
• A strong understanding of client management principles including onboarding, retention and growth strategies.
• Excellent interpersonal and communication skills, with the ability to build trust with senior stakeholders.
• Experience managing complex, multi stakeholder projects to a high standard.
• Commercial awareness and the ability to identify and develop new opportunities.
• A collaborative mindset with the ability to work across diverse teams and disciplines.
• Strong organisational skills, attention to detail and a commitment to delivering excellence.
• Familiarity with CRM systems (Salesforce preferred) and an understanding of project management approaches.

About Cambridge University Press & Assessment

Cambridge University Press & Assessment is a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge. The commercial team is focused on developing new online and blended learning and development products that harness the University of Cambridge's world-renowned knowledge and network to deliver world leading learning and professional development opportunities across industries and geographies. Having already seen early success with major corporate clients, we are now ready to expand further — and your expertise will help make that possible.

Opportunity and culture

This is a rare opportunity to shape a growing venture within a world leading institution, and to work at the forefront of global learning innovation. You’ll belong to a collaborative team exploring new and better ways to serve students, teachers and researchers across the globe — for the benefit of individuals, society and the world. Cambridge University Press & Assessment is committed to a place where anyone can enjoy a successful career, where it's safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics. We believe better outcomes come through diversity of thought, background and approach.

Benefits

• 28 days annual leave plus bank holidays
• Private medical and Permanent Health Insurance
• Discretionary annual bonus
• Group personal pension scheme
• Life assurance up to 4 x annual salary
• Green travel schemes