Care Navigator

NHS; Liverpool; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare facility in Liverpool is seeking a full-time member for their Reception/Care Navigation team. The position is for 30-32 hours per week, focusing on patient interaction and administration tasks. Ideal candidates will have good communication skills and experience working with the public. Training will be provided, making it suitable even for those without a background in general practice.

Qualifications

• Experience of working with the general public.
• Ability to work as a team member and autonomously.
• Experience of administrative duties.

Responsibilities

• Undertaking a wide range of reception/care navigation duties.
• Greeting and directing patients effectively.
• Assisting patients as required and managing queries.

Skills

Excellent communication skills

Effective time management

Problem solving & analytical skills

Good interpersonal skills

Ability to work under pressure

Education

Educated to GCSE level or equivalent

Job description

Rock Court Surgery has an opportunity for a full time memberof staff within our Reception/Care Navigation team. Experience of General Practiceis desirable but not essential as training will be given. We are looking for 30-32 hours per week, Monday to Friday, within the hours of 12:30 - 18:30 and Thursday being 12:30-8pm.

Main duties of the job

Maintaining and monitoring the Practice appointment system.

Care navigation at front desk, telephone and online requestsfor appointments.

Answer incoming phone calls, transferring calls or dealingwith the callers request appropriately

Signpost patients to the correct service

Initiating contact with and responding to, requests frompatients, team members and external agencies

Photocopy documentation as required

Input data into the patients healthcare records asnecessary

Direct requests for information i.e. SAR, insurance /solicitors letters and DVLA forms to the administrative team

Manage all queries as necessary in an efficient manner

Maintain a clean, tidy, effective working area always

Monitor and maintain the reception area and notice boards

Support all clincal staff with general tasks as requested

About us

Rock Court Surgery has 2 senior partners, 5 salaried GPs, 1ANP, 1Practice nurse, 1 Nurse associate, 1 HCA and 7 Care navigators/admin teammembers. Our Practice list size is approximately 5600.

The practice is part of the iGPc Primary Care Network whichincludes 7 other Practices. As part of the PCN, we have access to Pharmacists(prescribing and non-prescribing), pharmacy technicians, care co-ordinators,social prescribers, paramedics and First Contact Physiotherapists.

We believe ourselves to be a very welcoming and enjoyableplace to work and we look forward to welcoming a new member of the team.

Job responsibilities

To be responsible for undertaking a wide range of reception/carenavigation duties and the provision of general support to the multidisciplinaryteam. Duties can include but are not limited to, greeting and directingpatients, effective use of the appointment system, booking appointments,processing of information and assisting patients as required. To act as thecentral point of contact for patients, the distribution of information,messages and enquiries for the clinical team, liaising with multidisciplinaryteam members and external agencies such as secondary care and community serviceproviders.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act(Exceptions Order) 1975 and as such it will be necessary for a submission forDisclosure to be made to the Disclosure and Barring Service (formerly known asCRB) to check for any previous criminal convictions.

Person Specification

Qualifications

• Qualifications
• Educated to GCSE level or equivalent
• Experience of working with the general public
• Excellent communication skills (written and oral)
• Effective time management (Planning and Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills Problem solving & analytical skills
• Ability to follow policy and procedure
• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure
• Flexibility to work outside of core office hours
• Experience of administrative duties
• Experience of working in a health care setting

Experience

• Experience working in primary Care or with Emis web would be desirable but not essential

£12.21 an hourSubject to change based on experience