Care Navigator

The Old School Surgery; Bristol; On-site; GBP 20,000 - 28,000; Full time

Job summary

A healthcare practice in Bristol is seeking a highly motivated Care Navigator to enhance their reception team. The role involves being the first point of contact for patients, efficiently managing administrative tasks, and ensuring a friendly, professional atmosphere. Candidates should be enthusiastic about supporting patient care and willing to engage in training. This position offers a supportive work environment and may include occasional Saturday hours.

Benefits

Daily breaks, fresh coffee and tea

Cycle to work scheme

Private staff sun terrace

Responsibilities

• Be the first point of contact for patients, offering support and guidance.
• Process incoming documents from third parties, prescriptions, and GP requests.
• Remain friendly and professional when dealing with difficult situations.
• Use the online patient access system to monitor patient requests.
• Book appointments for GP clinics and ensure accurate information.
• Participate in training as required.
• Respect confidentiality related to patients and staff.

Job description

The Old School Surgery and UWE Health centre Frenchay, are looking to appoint a highly motivated Care Navigator to enhance and support our hardworking & friendly reception team.

Full and part time hours considered, and this will also include very occasional Saturdays.

Responsibilities

• Be the first point of contact for our patients, whether it be face to face or by telephone, offering support and guidance on choosing the right service at the right time.
• Deal with administrative tasks behind the scenes, processing incoming documents from third parties, prescriptions, GP Requests and more.
• Remain friendly and welcoming to all patients, staying calm and professional when dealing with difficult situations.
• Use our online patient access system (Klinik) to monitor online patient requests and triage patients accordingly.
• Book appointments for GP clinics and other practice clinicians as required, ensuring correct information is provided.
• Ensure accurate information and messages are passed to the Doctors and other surgery staff.
• Deal with all telephone queries/requests from patients and act as a liaison with GPs and other practice clinicians.
• Participate in in-house training or other training as required.
• Respect and maintain all aspects of confidentiality relating to patients, staff and practice.
• Perform any other duties reasonably expected of the post.

The Old School Surgery is based in a beautiful old Victorian school, set opposite the lovely central Fishponds Park and St Marys Church. We have a branch surgery at the University of the West of England housed in the middle of this vibrant University.

Excellent, enthusiastic and competent nursing and support teams.

Strong green ethos – Old School Surgery is a Greener Practice.

Pharmacy team of 10 to deal with majority of prescription requests and queries.

Responsibility for local care homes.

Strong links with local social prescribing service with social prescriber working within the practice.

Health and well‑being staff representative.

Daily breaks, lunchtime meet‑up, free fresh coffee and tea, fresh fruit and snacks.

WhatsApp Groups to keep you in the know and socialise.

Positive social purpose commitment to reducing health inequalities in our patients.

Easy cycling and road links and a secure bike shed with heated clothes dryer, changing room and shower facilities. We offer the cycle to work scheme (two of them in fact to get the best range of cycles available).

Amazing private staff sun terrace with comfortable sofas, umbrellas and space to chill.