Care Home Receptionist and Admin Assistant

Harbour Healthcare; Stoke-on-Trent; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading healthcare provider in Tunstall, Stoke-on-Trent seeks an Admin Assistant to handle payroll, compliance, and various administrative duties. The ideal candidate will have excellent communication skills and proficiency in Microsoft Office. Join a team that prioritizes resident care and offers numerous employee benefits including discounts and career progression opportunities.

Benefits

Discounts on shopping and travel

Earned wage access

Free counselling

Employee of the Month rewards

Training and career progression

Pension scheme

Discounted eye tests

Free mental health support

Seasonal company events

On-site parking

Qualifications

• Excellent communication skills required for liaising with clients and stakeholders.
• Proficiency in Microsoft Office is essential for this role.
• Ability to manage multiple tasks efficiently.

Responsibilities

• Process payroll details for all employees using Cold Harbour system.
• Ensure compliance of care worker and service user files.
• Assist with recruitment selection process.
• Provide general administrative support to management.

Skills

Excellent written and verbal communication skills

Proficiency using Microsoft Office Suite

Hands-on experience with office equipment

Professional attitude and appearance

Resourceful and proactive

Excellent organisational skills

Multitasking and time-management

Job description

Overview

Harbour Healthcare are recruiting for an Admin Assistant in Tunstall, Stoke on Trent. Harbour Healthcare set high standards for resident care; joining Harbour Healthcare means becoming part of a team that prioritises residents' care and comfort. Our team is professional, respectful, responsible, well trained and has high expectations of themselves and each other. This represents a great opportunity for the right individual who will be positive, self-motivated, friendly and proactive.

Responsibilities

• The Administrator’s main duties will include: processing payroll details for all employees (use of Cold Harbour system).
• Ensuring that both care worker and service user files remain compliant and chasing up key documents as required.
• Maintaining and updating compliance dashboards such as NMDS and training platforms.
• Assisting with the recruitment selection process, handing out application forms to applicants, ensuring that they are all fully vetted, screened and trained before placement, and ensuring that training requirements and needs are met continuously.
• Filing.
• Answering telephone calls and liaising with clients, their relatives, and external stakeholders.
• Taking minutes of meetings.
• Adhering to current GDPR requirements.
• Writing letters and emails.
• Providing general administrative support to the management and home.

Essential Skills

• Excellent written and verbal communication skills
• Proficiency using Microsoft Office Suite
• Hands-on experience with office equipment (e.g. fax machines and printers)
• Professional attitude and appearance
• Ability to be resourceful and proactive when issues arise
• Excellent organisational skills
• Multitasking and time-management skills, with the ability to prioritise tasks

Benefits

• Discounts on shopping, fashion, days out, travel, entertainment and more
• Flex Earn - Earned wage access
• Free face-to-face counselling for you and your family
• Staff recognition award ceremonies
• £30 voucher every month for the nominated ‘Employee of the Month’
• Opportunities for training and career progression
• Salary Sacrifice Pension scheme
• Blue Light Card – discounts across retailers
• Access to a free eye test and discounted glasses
• Cashback card – save up to £500 annually with major brands
• Wellbeing portal: free meditation series, wellbeing resources and live virtual events
• Free mental health support programmes
• Free workout plans and live digital gym classes
• Seasonal company events, competitions and incentives
• Refer a friend scheme – earn up to £250 when referring a friend
• On-site parking

If you believe that you might be right for this role, we would love to hear from you.
Apply now!