Care Home Occupancy & Relationship Manager

Barchester-Healthcare; Rayleigh; On-site; GBP 30,000 - 46,000; Full time

Benefits offered by this job

Competitive commission

Discounts on retail and leisure

Wellbeing support

Best Doctors Service

Career progression opportunities

Job summary

Barchester-Healthcare is recruiting a Customer Relationship Manager to join our care home team in Rayleigh. You will support occupancy growth by handling enquiries, developing the home’s digital profile, and networking with the local community.

Work alongside an experienced management team to drive sales and deliver a first-class resident experience. You will use your sales and marketing expertise to convert enquiries, manage relationships, and contribute to marketing activities to sustain

Qualifications

• Proven sales and marketing experience, preferably in healthcare.
• Ability to analyse data on Salesforce or similar CRM.
• Self-motivated and target-driven.
• Strong interpersonal and professional qualities.
• Confident user of Excel/PowerPoint.
• Full UK driving licence.

Responsibilities

• Manage enquiries to improve conversion rates and occupancy targets.
• Maintain excellent communication with residents, relatives and staff.
• Network within the local community to raise home profile and generate enquiries.
• Support local and wider marketing activities to generate enquiries and increase occupancy.
• Identify opportunities to improve sales and marketing performance.
• Represent Barchester professionally in all interactions.

Skills

Sales & marketing experience

CRM experience

Interpersonal skills

Data analysis

Microsoft Office

Tools

Salesforce

Microsoft Office

Job description

Barchester-Healthcare is recruiting a Customer Relationship Manager to join our care home team in Rayleigh. You will support occupancy growth by handling enquiries, developing the home’s digital profile, and networking with the local community.

Work alongside an experienced management team to drive sales and deliver a first-class resident experience. You will use your sales and marketing expertise to convert enquiries, manage relationships, and contribute to marketing activities to sustain