Care Home Occupancy & Relationship Manager

Barchester Healthcare; Northampton; On-site; GBP 32,000 - 52,000; Full time

Job summary

Barchester Healthcare in Northampton is hiring a Customer Relationship Manager to drive occupancy at a prestigious care home. You will handle enquiries, develop the home’s digital profile, and network with the local community to generate admissions.

You will lead sales and marketing activities, analyse data from CRM, and work with the management team to deliver first-class care and a strong occupancy pipeline. A competitive salary plus commission is offered.

Qualifications

• Experience in sales/marketing, preferably in healthcare
• Ability to analyse data on Salesforce or similar CRM application
• Self-motivated and target-driven
• Proficient in Microsoft Office (Excel/PowerPoint)
• Full UK driving licence

Responsibilities

• Managing enquiries to improve conversion rates and occupancy targets
• Networking within the local community to raise the profile of the home and generate enquiries
• Represent Barchester and the home in a friendly, professional manner
• Talk to potential residents over the phone and provide informative tours of the home
• Respond to sales enquiries and actively generate leads

Skills

Sales experience

Excellent communication

Networking

CRM data analysis

Self-motivated

Interpersonal skills

MS Office

PowerPoint

Driving licence

Tools

Salesforce

Job description

Barchester Healthcare in Northampton is hiring a Customer Relationship Manager to drive occupancy at a prestigious care home. You will handle enquiries, develop the home’s digital profile, and network with the local community to generate admissions.

You will lead sales and marketing activities, analyse data from CRM, and work with the management team to deliver first-class care and a strong occupancy pipeline. A competitive salary plus commission is offered.