Care Home Occupancy & Relationship Manager

Barchester-Healthcare; Rayleigh; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Attractive salary with commission

Discounts on retail and leisure

Wellbeing support and Best Doctors

Opportunities for progression

Job summary

Barchester Healthcare is seeking a Customer Relationship Manager for one of our prestigious care homes. You will drive occupancy by handling enquiries, delivering sales and marketing activities, and networking with the local community.

A professional, self-motivated sales profile with CRM experience will thrive in this role. You will work with an exceptional management team to ensure high-quality resident experience and continuous occupancy growth.

Qualifications

• Proven sales and marketing experience, preferably in healthcare.
• Ability to analyze data on Salesforce or similar CRM system.
• Self-motivated and target driven.
• Interpersonal and professional qualities.
• Proficient in Microsoft Office (Excel/PowerPoint).
• Full UK driving licence.

Responsibilities

• Manage enquiries to improve conversion and achieve occupancy targets.
• Engage with local community to raise the home’s profile and generate enquiries.
• Represent the home in a friendly, professional manner and handle sales activity.
• Provide informative and welcoming tours of the home to potential residents.
• Respond promptly to sales enquiries and follow up on leads.
• Support local marketing activities to generate enquiries and drive occupancy.
• Maintain and update the contacts database.

Skills

Sales experience

Marketing

CRM data analysis

Communication

Networking

MS Office

Tools

Salesforce

Excel

PowerPoint

Job description

Barchester Healthcare is seeking a Customer Relationship Manager for one of our prestigious care homes. You will drive occupancy by handling enquiries, delivering sales and marketing activities, and networking with the local community.

A professional, self-motivated sales profile with CRM experience will thrive in this role. You will work with an exceptional management team to ensure high-quality resident experience and continuous occupancy growth.