Care Home Admin & People Operations Lead

Barchester Healthcare; Birtley; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

CQC bonus up to £500

Refer a friend scheme £500

Retail discounts

Medical specialists access

Counselling services

Tax code review

Staff lottery

Job summary

Barchester Healthcare are seeking an experienced Administrator to join the home’s management team, providing support to the General Manager and ensuring smooth running of the home. The role covers customer experience, HR, recruitment, payroll, finance and supervision of junior admin staff.

You will handle enquiries and show rounds, manage the customer database, support occupancy and reputation, assist with recruitment and inductions, process payroll for home staff, and maintain accurate staff

Qualifications

• Experience in a customer facing role.
• Experience in HR administration and recruitment.
• High level of attention to detail and the ability to prioritise.
• Proficient in Word, Excel and Outlook; CIPD qualification beneficial.

Responsibilities

• Promote a warm and welcoming environment for residents, staff and visitors.
• Manage enquiries and showrounds for prospective families; manage customer database.
• Drive occupancy and reputation of the care home as part of community engagement.
• Support resident and family feedback with a focus on customer care.
• Assist with recruitment, new starter checks and inductions; payroll preparation.
• Provide HR guidance and ensure secure personal files; attend meetings and take minutes.
• Manage rotas, petty cash and resident fund accounts; update staff records.

Skills

Customer service

HR administration

Recruitment

Attention to detail

Microsoft Word

Microsoft Excel

Microsoft Outlook

Education

CIPD qualification

Job description

Barchester Healthcare are seeking an experienced Administrator to join the home’s management team, providing support to the General Manager and ensuring smooth running of the home. The role covers customer experience, HR, recruitment, payroll, finance and supervision of junior admin staff.

You will handle enquiries and show rounds, manage the customer database, support occupancy and reputation, assist with recruitment and inductions, process payroll for home staff, and maintain accurate staff