Care Home Operations & HR Administrator

Barchester Healthcare; Sevenoaks; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Rewarding Excellence bonus up to £500

Refer a friend scheme up to £500 per 1

Retail and leisure discounts

Access to medical specialists

Counselling and legal services

Tax code review service

Staff lottery

Job summary

Barchester Healthcare is seeking an experienced Administrator to support the General Manager and keep the home running smoothly. The role covers customer experience, HR, recruitment, payroll and supervision of junior admin staff.

You will promote a positive image, handle enquiries, assist with recruitment, payroll, and staff records, and contribute to the home’s occupancy and reputation within the community.

Qualifications

• Experience in a customer facing role.
• Involvement in HR administration and recruitment.
• High level of attention to detail and ability to prioritise.
• Proficient in Microsoft Word, Excel and Outlook.

Responsibilities

• Promote a warm and welcoming environment for residents, staff and visitors.
• Manage enquiries and show rounds for prospective families and maintain the customer database.
• Drive the occupancy and reputation of the Care Home as part of a community engagement team.
• Support resident and family feedback with a focus on customer care.
• Assist with recruitment of home staff, completing new starter checks and inductions.
• Payroll preparation for home based staff.
• Provide HR guidance to employees using available tools and resources.
• Ensure personal files are stored securely.
• Attend meetings and produce accurate notes and minutes.
• Ensure rotas are complete.
• Manage petty cash and resident fund accounts.
• Update training, supervisions, and appraisals on staff records.
• Offer guidance on staff development opportunities including Apprenticeships and qualifications.

Skills

Customer facing

HR administration

Recruitment

Attention to detail

Microsoft Word

Microsoft Excel

Microsoft Outlook

Education

CIPD qualification (beneficial)

Tools

HR tools

Job description

Barchester Healthcare is seeking an experienced Administrator to support the General Manager and keep the home running smoothly. The role covers customer experience, HR, recruitment, payroll and supervision of junior admin staff.

You will promote a positive image, handle enquiries, assist with recruitment, payroll, and staff records, and contribute to the home’s occupancy and reputation within the community.