Care Coordinators

VOYAGE CARE; Metropolitan Borough of Solihull; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading care agency in the United Kingdom is seeking a Care Coordinator to join their DCA Office in Marston Green. The ideal candidate will manage the care delivery team, ensure safety and compliance with regulations, and facilitate communication with families and healthcare professionals. Responsibilities also include conducting live call monitoring and being the primary contact for operational requirements. Competitive pay incentives and benefits are offered to support the team.

Benefits

Enhanced evening and weekend pay

Premium overtime rates

Wagestream for early access to pay

Funded Blue Light Card

24/7 doctor line

Access to cash plans

Enhanced retirement leave

Long service awards

Qualifications

• Experience in an administration role is preferred.
• Computer literacy is required.
• Excellent customer service skills needed.

Responsibilities

• Manage and coordinate the care delivery team.
• Ensure relevant documentation is in place for new clients.
• Conduct live call monitoring using bespoke software.
• Coordinate with families, healthcare professionals, and external agencies.

Skills

Experience working in Health & Social Care

Use of Microsoft Office

Customer service experience

Job description

Care Coordinator – DCA Office, Marston Green

We’re on the hunt for a Care Coordinator to join us in our DCA Office in Marston Green. This service is a welcoming and friendly environment with a dynamic team that supports a fantastic group of people! As a Care Coordinator with us you’ll play a pivotal role in ensuring the people we support are kept safe by ensuring our care delivery colleagues are deployed effectively and that all administration is undertaken in line with relevant regulations and legislation. You'll be responsible for the managing and coordinating of the care delivery team, you will play a key role in ensuring that the relevant documentation is in place for any new people we support, discharges and transfers. You'll conduct live call monitoring using bespoke software and be the first point of contact for day-to-day operational requirements of our care colleagues. You will also work alongside the management team to coordinate with families, healthcare professionals and external agencies, handle enquiries, schedule appointments and meetings and handle all information with confidentiality. You will also take part in the on‑call rota (although this may be subject to change depending on the needs of the service).

We reward your dedication with:

• Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply)
• Premium overtime rates at an additional £1 per hour (Ts & Cs apply)
• Wagestream – giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
• Funded Blue Light Card – hundreds of discounts at high street retailers, etc.
• 24/7/365 doctor line for our colleagues and their families
• Access to cash plans for our colleagues, which also covers their families
• Enhanced retirement leave
• Long service awards

We’re interested in our Care Coordinators having both the right experience and the right values. This is why at this service our Care Coordinators should have experience working in Health & Social Care, have experience in the use of Microsoft Office and be computer literate, have prior experience in an administration role, and have experience providing excellent customer service.