Care Coordinator | Leeds

Olive Recruit; Leeds; On-site; GBP 25,000 - 30,000; Full time

Job summary

A healthcare provider in Leeds is seeking a Care Coordinator to ensure smooth operations and outstanding client satisfaction. You will manage staff schedules, respond to inquiries, and maintain communication between clients and clinicians. The ideal candidate has relevant experience, strong organizational skills, and proficiency in MS Office. This role starts office-based with the potential for hybrid work thereafter, and offers various employee benefits including a pension scheme and wellness days.

Benefits

Employee Assistance Programme

Retail Discount Scheme

Workplace Pension Scheme

Gym and Cycle to Work discounts

Health Cash Plan

Four additional wellness days per year

Extra holiday day on your birthday

Group Life Insurance

Group Critical Illness Cover

Income Protection Cover

Qualifications

• Proven experience as a Care Coordinator, Team Leader, or similar senior care role.
• Confident using Microsoft Word, Outlook, and Excel.
• Full UK driving license required.

Responsibilities

• Coordinate care staff schedules and ensure timely coverage for clients.
• Manage incoming calls and queries with professionalism and empathy.
• Match client requirements with clinician skills in line with policies and regulations.
• Collaborate with internal teams to ensure quality service delivery.
• Maintain accurate records and compliance documentation.

Skills

Organizational skills

Excellent communication

Problem-solving

Multitasking

Microsoft Word

Microsoft Excel

Microsoft Outlook

Education

NVQ Level 2 in Health and Social Care

Job description

Join a supportive and forward-thinking healthcare provider that's dedicated to delivering exceptional, person-centered care across Leeds. As a Care Coordinator, you'll play a key role in ensuring smooth operations and outstanding client satisfaction by managing staff schedules, responding to inquiries, and maintaining excellent communication between clients and clinicians.

About the Role

In this role, as a Care Coordinator, you'll be responsible for coordinating care staff, managing client requests, and ensuring all services are delivered efficiently and in line with company standards. You'll work closely with the Transforming Care, Account Management, and Sales teams to provide timely staffing solutions and maintain strong client relationships. This position starts as office-based for the first six months, with the potential to move into a hybrid working arrangement thereafter.

Key Responsibilities

• Coordinate care staff schedules and ensure timely coverage for clients
• Manage incoming calls and queries with professionalism and empathy
• Match client requirements with clinician skills in line with policies and regulations
• Collaborate with internal teams to ensure quality service delivery and client retention
• Maintain accurate records and compliance documentation
• Contribute to continuous service improvement and development initiatives

About you

• NVQ Level 2 in Health and Social Care (desirable)
• Proven experience as a Care Coordinator, Team Leader, or similar senior care role
• Strong organizational and multitasking skills, with experience handling high call volumes
• Confident using Microsoft Word, Outlook, and Excel
• Excellent communication and problem-solving abilities
• Full UK driving license

Benefits

• Employee Assistance Programme
• Retail Discount Scheme
• Workplace Pension Scheme
• Gym and Cycle to Work discounts
• Health Cash Plan
• Four additional wellness days per year
• Extra holiday day on your birthday
• Group Life Insurance
• Group Critical Illness Cover
• Income Protection Cover

About the company

We, at Unique Community Services provide high-quality, comprehensive care services through trusted experts, and cost-effective training for health and social care professionals and organizations.

Our Vision: To humanize health and social care providers and be the most clinician-centric organization and a great place to work for all. This means that we are people-led and that we put our team, our clinicians, our clients, and the people that need our support at the heart of the decisions we make and the actions we take. We exist to impact people's lives for the better.

We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. All colleagues are expected to share this commitment and participate fully in safeguarding training and processes.

The successful applicant will undergo a free enhanced disclosure from the disclosure barring service & other compliance checks required.