Care Coordinator

Hales Home Care; Witton-le-Wear; On-site; GBP 24,000; Full time

Job summary

A home care provider in Newcastle is seeking an organized Care Coordinator to manage service user referrals and support care staff. The ideal candidate will have strong communication skills, experience in domiciliary care, and a willingness to achieve a relevant qualification. This full-time position offers a salary of £24,000 per annum plus benefits including holidays and a performance-related bonus.

Benefits

31 days of holidays

Performance-related bonus

Pension & life insurance

Discounts and benefits

Career development opportunities

Qualifications

• Experience in domiciliary care is preferred.
• Ability to work as part of a team and independently.
• Willingness to achieve a relevant qualification.

Responsibilities

• Manage service user referrals and plan care allocation.
• Monitor incoming calls and support care staff.
• Ensure compliance with policies and procedures.
• Conduct data input and prepare reports as needed.

Skills

Rostering experience in domiciliary care

Teamwork and initiative

Logistics skills

Organizational skills

Communication skills

Knowledge of domiciliary care provision

Education

QCF (NVQ) level 3 in Care/Management or equivalent

Job description

Overview

Are you an experienced Care Worker / Care Assistant looking to progress in your career and become a Care Coordinator in Newcastle? Hales Home Care is looking for an organised and outgoing Care Coordinator with excellent communication skills who enjoys empowering and supporting others. The Care Coordinator role will involve care delivery and on-call duties as and when needed, so you are required to have a full UK driving licence and access to your own vehicle.

Responsibilities

• Taking new Service Users referrals from social workers and private Service Users.
• Planning and allocating Care Workers to Service Users, managing their workload, adhering to Hales Group policies and principles and legislation relating to Working Time Regulations.
• Answering and monitoring incoming telephone calls.
• Liaising with and providing support to Senior Care Workers or Care Assistants and Supervisors working within allocated area.
• Responsible for all data input relating to specified area as changes occur.
• Ensuring that holiday/sickness and emergency calls are assigned.
• Ensuring all holiday requests are available and entered into the computer system.
• Updating records of Service Users and Care Workers on an on-going basis.
• Monitoring Service Users that are in hospital/respite.
• Preparing reports as required.
• Processing amendments on timesheets/payroll report on a weekly basis.
• Referencing potential Care Workers prior to employment in line with company policy to ensure they are of a satisfactory standard.
• Applying for and ensuring all criminal records checks and protection of vulnerable adults’ checks are carried out prior to employment.
• Maintaining all office policies, procedures, and in-house systems.
• Working with the Branch Recruiter and Trainer to ensure enough care staff are recruited and trained for areas when vacancies exist.
• Care delivery and on-call duties as and when required.

The ideal Care Coordinator

• Rostering experience in domiciliary care preferred.
• Able to work as part of a team as well as under own initiative.
• Skilled in logistics.
• Highly organised and able to prioritise.
• Good oral and written communication skills.
• Knowledge of domiciliary care provision.
• Have or be willing to work towards a QCF (NVQ) level 3 in Care/ Management or equivalent.
• Domiciliary care experience.

Pay and Benefits

£24,000 per annum, holidays of up to 31 days per year, performance-related bonus, pension & life insurance, access to a whole host of discounts and benefits, and a fantastic career development opportunity.

How to Apply

If this is of interest to you, we’d love to hear from you! Please apply now as a Care Coordinator in Newcastle.

About Hales Home Care

Hales Home Care, a division of the Hales Group, provide person-centred care to a diverse range of customers ensuring they can remain within the comfort of their own home while continuing to live safely and independently.

The nature of this role means that you must have the right to work in the UK. The position is subject to an enhanced DBS check and suitable references.