Care Coordinator

NHS; Leicester; On-site; GBP 22,000 - 28,000; Full time

Job summary

A healthcare practice in Leicester is seeking a Care Coordinator to support patients with tailored care services. The role involves facilitating communication between healthcare professionals and managing patient records efficiently. Suitable candidates should have experience in healthcare settings and strong communication skills. This position is crucial for maintaining smooth care pathways and supporting the wider practice team.

Qualifications

• Experience of working with the general public.
• Experience of working in primary care.
• Experience of working in a health care setting.

Responsibilities

• Coordinate patient care between healthcare professionals.
• Manage incoming correspondence and update records.
• Help coordinate the patient's journey through care.
• Ensure accurate and up-to-date patient information.
• Assist in training new reception staff.

Skills

Excellent communication skills

Clear, polite telephone manner

Effective time management

Ability to work as a team member

Good interpersonal skills

Problem solving & analytical skills

Education

GCSE grade A to C in English and Maths

Qualified to NVQ level 2 in Health and Social Care

Tools

Office

Outlook

Job description

As a Care Coordinator you will play a key role in supporting patients toensure they recieve the right care and services tailored to theirindividual needs. You will provide professional and courteousadministrative and front-linesupport services for patients, visitors and the wider practice team,ensuringall duties are performed effectively and to a good standard meeting theobjectives of the practice.

Main duties of the job

The post-holder will be responsible for coordinating patient care, facilitating communicationbetween healthcare professionals, and ensuring patients and their families are well informed and supported.

This role will focus on maintainingsmooth and efficient care pathways. Once trained, the post-holder willalso provide guidance and support to colleagues on best practices in care coordination.

About us

Oakmeadow Surgery (Glenfield,Leicester) is a city-based practice, with 8,500 patients and 4 partners.

We employ a host of highly skilled staff includingpharmacists, pre-reg pharmacists, nurses, HCAs and other roles. We are atraining practice and support medical students and GP resident doctors. We arean extremely supportive and strong team. We pride ourselves on working smarter,being innovative and being high achieving (in terms of QOF, IIF and DES).

Job responsibilities

• To help coordinate the patients journey through primary and secondary care.
• Co-ordinate and prepare PPG meetings and agendas and attending meetings as a practice representative
• Manage incoming correspondence coding and updating the record as appropriate
• Manage paper notes coming in and leaving the surgery
• Summarising incoming medical records
• Process requests for private medical reports and subject access requests
• Sending patient referrals and dealing with associated enquiries
• Process registrations for new, temporary and immediately necessary patients
• Deal with administrative queries and requests from patients
• Conduct health and safety checks such as legionnaires testing, fire alarm tests and health and safety walk rounds
• Ensure notice boards are accurate and up to date
• Maintain and improve the practice website, including updating text, images, and ensuring technical functionality.
• Create engaging and informative social media content
• Create and promote our quarterly practice newsletter
• Assist in the delivery of QOF, IIF and other enhanced services the surgery are to offer
• Deal effectively with incoming patient calls and queries, seeking advice when necessary
• Opening and closing procedures for the building ensuring doors, windows and alarms are secure
• Ensure that all patients and visitors at reception and telephone callers to the practice are greeted professionally and politely
• Signposting to relevant services or healthcare providers
• Make/cancel/rearrange appointments via the clinical system
• Arrange interpreters as necessary
• Processing prescription requests
• Deal with administrative queries and requests from patients
• Support and assist clinicians and management as required
• Taking delivery of goods according to practice policy
• Ensure up to date patient information is recorded
• Give test results where appropriate
• Opening and closing procedures for the building ensuring doors, windows and alarms are secure
• Support in the training of new reception staff
• Providing cover for staff leave as necessary
• Maintain a clean and organised environment

Person Specification

Experience

• Experience of working with the general public
• Experience of working in primary care
• Experience of working in a health care setting

Qualifications

• GCSE grade A to C in English and Maths
• Qualified to NVQ level 2 in Health and Social Care

Knowledge and skills

• Excellent communication skills (written and oral)
• Clear, polite telephone manner
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving & analytical skills
• Ability to follow policy and procedure
• Competent in the use of Office and Outlook

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.