Care Coordination Specialist – Frontline Patient Access

Provide CIC; England; Presencial; GBP 21.000 - 27.000; Jornada completa

Descripción de la vacante

Provide CIC in the United Kingdom is recruiting for a Customer Service/Contact Centre role within the Care Co-ordination Centre. You will handle ad hoc patient queries, perform basic non-clinical triage, and assist with accessing and checking patient and service records.

The post requires GCSEs, experience in administrative/data entry, familiarity with a health service environment and with System One, plus competent Microsoft Office skills.

Formación

• 5 GCSE's, or equivalent qualification, or equivalent work experience.
• Demonstrable experience of administrative, data entry and IT skills in a practical setting.
• Previous experience in a contact centre role.
• Previous experience in a health service related environment.
• Competent use of System One.

Responsabilidades

• Dealing effectively with first point of contact and non-clinical queries and providing routine information orally, in writing and/or electronically.
• Dealing with ad hoc patient queries and basic triaging of patient needs (non-clinical).
• Accessing and checking patient and service records and liaising with patients and staff.

Conocimientos

Administrative experience

Data entry

IT skills

Contact centre

Microsoft Office

Educación

5 GCSEs

Herramientas

System One

Descripción del empleo

Provide CIC in the United Kingdom is recruiting for a Customer Service/Contact Centre role within the Care Co-ordination Centre. You will handle ad hoc patient queries, perform basic non-clinical triage, and assist with accessing and checking patient and service records.

The post requires GCSEs, experience in administrative/data entry, familiarity with a health service environment and with System One, plus competent Microsoft Office skills.