Care Navigator: Patient Pathway & Coordination

Provide CIC; Colchester; Presencial; GBP 20.000 - 23.000; Jornada completa

Descripción de la vacante

Provide CIC operates a Care Co-ordination Centre that acts as a single access point for customers, handling bookings, referrals and information flow across services. The CCC team prioritises urgent needs to ensure smooth operations and maintains standardised processes across Essex and East Anglia.

The role focuses on admin support, handling enquiries with confidentiality, and coordinating across community settings to deliver high-quality care and information signposting.

Formación

• NVQ Level 3 or equivalent work related experience.
• Excellent organisation and workload prioritisation.
• Escalation of queries and concerns when needed.
• Excellent written and verbal communication skills.
• IT skills with SystmOne knowledge desirable.
• Experience in administrative or data entry tasks.
• Ability to manage time and work unsupervised.
• Ability to work under pressure in a target driven environment.
• Understanding of confidentiality.

Responsabilidades

• Managing the booking, cancellation and re-scheduling of appointments.
• Managing referrals into Provide services.
• Ensuring Referral to Treatment procedures are adhered to.
• Signposting customers to other appropriate services.
• Work across diverse community settings and maintain standardised processes.

Conocimientos

Well organised

Prioritise workload

Escalation of queries

Written and verbal communication

IT skills

SystmOne knowledge desirable

Administrative experience

Data entry

Time management

Confidentiality

Educación

NVQ Level 3 or equivalent work related experience

Herramientas

SystmOne

Descripción del empleo

Provide CIC operates a Care Co-ordination Centre that acts as a single access point for customers, handling bookings, referrals and information flow across services. The CCC team prioritises urgent needs to ensure smooth operations and maintains standardised processes across Essex and East Anglia.

The role focuses on admin support, handling enquiries with confidentiality, and coordinating across community settings to deliver high-quality care and information signposting.