Patient Experience & Access Coordinator

NHS Jobs; Greater London; On-site; GBP 23,000 - 29,000; Full time

Job summary

NHS Jobs is seeking a Patient Services Coordinator to support a GP practice across reception and administrative tasks. You will help patients access the right service and ensure information, correspondence, tasks and referrals are handled accurately and promptly.

The role requires strong communication, organisational and IT skills, with attention to detail and the ability to work calmly under pressure. Collaboration with colleagues and willingness to learn practice systems are essential.

Qualifications

• Experience in reception, administration or patient-facing role.
• Good communication, organisation and IT skills.
• Strong attention to detail and ability to prioritise work.
• Maintaining confidentiality and working as part of a team.
• Willingness to learn practice systems and procedures.

Responsibilities

• Welcome and assist patients and visitors, answer telephone calls and respond to queries through digital channels.
• Manage appointment requests, patient registrations and updates to patient records.
• Process incoming post, emails, clinical documents and digital inboxes, including Accurx and ERS.
• Review administrative tasks, gather relevant information and resolve routine queries within agreed procedures.
• Escalate clinical or urgent concerns appropriately.
• Process referrals, Advice and Guidance requests, prescription requests and delegated reports or forms.
• Support clinicians and colleagues with data entry, scanning, filing and other administrative work.
• Check non-NHS work for completeness and record chargeable work in line with practice procedures.
• Maintain confidentiality and follow information governance, safeguarding, health and safety and security procedures.
• Work flexibly with colleagues to provide cover, share workload and maintain a consistent service.

Skills

Reception experience

Administrative experience

Patient-facing

Communication skills

Organisation skills

IT skills

Attention to detail

Prioritisation

Teamwork

Confidentiality

Tools

Accurx

ERS

Job description

NHS Jobs is seeking a Patient Services Coordinator to support a GP practice across reception and administrative tasks. You will help patients access the right service and ensure information, correspondence, tasks and referrals are handled accurately and promptly.

The role requires strong communication, organisational and IT skills, with attention to detail and the ability to work calmly under pressure. Collaboration with colleagues and willingness to learn practice systems are essential.