Patient Access & Scheduling Coordinator

NHS Jobs; Hove; On-site; GBP 18,000 - 24,000; Full time

Job summary

NHS Jobs in the United Kingdom is seeking an administrative coordinator to manage patient appointments using computer-based booking and telephone systems. You will arrange coverage for clinics, convert appointment slots, monitor waiting lists and update patient records.

The role emphasizes clear communication with professionals, patients and other agencies, ensuring data confidentiality and contributing to the development of admin services across sites.

Responsibilities

• a) Book, amend and cancel patient appointments using the computer-based booking system and the telephone call handling system.
• b) Arrange cover for clinics within the constraints notified by the Admin Team Leads.
• c) Conversion of appointment slots under the direction of the Admin Team Leads.
• d) Monitor waiting lists and book patients in according to the longest wait.
• e) Contribute to reducing the number of long waiters the service has.
• f) Ordering stock across all services, non-clinical.
• g) To help cover other admin sites when there is the need.
• h) Check new referral details for completeness and accuracy using the NHS number and update and amend patient details as necessary.
• i) Compare new referral details with any existing registration details to ensure accuracy and avoid duplication. Accurately input patient referral details on to the Trust computer system.
• j) Take responsibility for liaising with professional colleagues to avoid unnecessary delays in the referral process.
• k) Communicate clearly and effectively with other professionals, outside agencies and patients.
• l) Ensure patient information remains confidential and that patient records are secure to assure confidentiality.
• m) Use the telephone, email or written media to make or amend patient appointments and deal with enquiries from patients or staff.
• n) To carry out other duties which fall within the remit of this post as required by the Admin Team Leads.
• o) To contribute to the development of the admin service.

Job description

NHS Jobs in the United Kingdom is seeking an administrative coordinator to manage patient appointments using computer-based booking and telephone systems. You will arrange coverage for clinics, convert appointment slots, monitor waiting lists and update patient records.

The role emphasizes clear communication with professionals, patients and other agencies, ensuring data confidentiality and contributing to the development of admin services across sites.