Care Coordination Specialist

Provide CIC; Colchester; Presencial; GBP 23.000 - 28.000; Jornada completa

Descripción de la vacante

Provide CIC in Colchester is seeking a qualified administrator to support the Care Co-ordination Centre. The role is 37.5 hours per week on a permanent basis, with varied shifts including bank holidays and weekends.

You will handle patient queries, perform basic triage, and manage referrals and appointment-related tasks within a busy NHS context. The post requires experience in administration, data entry, and a health service environment, with competence in System One and Microsoft Office.

Formación

• 5 GCSEs, or equivalent qualification, or equivalent work experience.
• Demonstrable experience of administrative, data entry and IT skills in a practical setting.
• Previous experience in a contact centre job role.
• Previous experience of working in a health service related environment.
• Competent use of System One.

Responsabilidades

• Dealing with ad hoc patient queries, basic triaging of patient needs (non-clinical), accessing and checking patient and service records.
• Dealing effectively with first point of contact and non-clinical queries and providing routine information orally, in writing and/or electronically including via the telephone to and from patients, other employees, managers and possibly members of the public.

Conocimientos

Microsoft Office

Educación

GCSEs or equivalent

Herramientas

System One

Descripción del empleo

Provide CIC in Colchester is seeking a qualified administrator to support the Care Co-ordination Centre. The role is 37.5 hours per week on a permanent basis, with varied shifts including bank holidays and weekends.

You will handle patient queries, perform basic triage, and manage referrals and appointment-related tasks within a busy NHS context. The post requires experience in administration, data entry, and a health service environment, with competence in System One and Microsoft Office.